If My Items are Detained By Customs, Who is Responsible for Clearance Of the Item?

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• When Will I Receive My Items After I Place an Order on TrendsGal?

  The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cann…

• Why is the Shipping Cost On Some Items So Expensive on TrendsGal.com?

  The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on…

• After Making a Payment, Can I Change My Billing Or Shipping Information of TrendsGal?

  Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.Department at support.trendsgal.com as soon as possible during the order processing stage to indicate your request. I…

• Does Trendsgal Ship to My Country and What are the Shipping Rates?

  TrendsGal ships worldwide. The exact shipping rate varies based on the item weight and the destination country. TrendsGal will always suggest the most appropriate shipping weight for customers to help to save money. TrendsGal's goal is always fast and secure delivery of items t…

• Why is My Tracking Number Of Trendsgal Invalid?

  The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.The shipping companies have not updated the delivery information on the website with the mos…