If My Items are Detained By Customs, Who is Responsible for Clearance Of the Items?

Related FAQ

• If Customs Duties are Incurred, Who is Responsible for Them?

  Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. Tw…

• Why is My Tracking Number Invalid?

  The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.The shipping companies have not updated the delivery information on the website with the mos…

• When Will I Receive My Items After I Place an Order?

  The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cann…

• How Do I Know If My Items Have Been Shipped Or Not?

  When your items have been dispatched, TwinkleDeals will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and TwinkleDeals will update the tracking information on your account.

• After Making a Payment, Can I Change My Billing Or Shipping Information on TwinkleDeals Website?

  Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact Customer Service.Department at support.Twinkledeals.com as soon as possible during the order processing stage to indicate your request…