If My Order Can't Be Shipped, What Should I Do?

If your order cannot be shipped for any reason, you will receive a full refund. Notification of canceled orders will arrive to the customer email on file, or by phone if an email address is unavailable.

Related FAQ

  • How Do I Cancel an Order at Shop LC?

    If you would like to cancel an order, please contact Customer Service at 1-877-899-0078, email customerservice@shoplc.com or via chat on this website. Please note that Shop LC cannot cancel an order that has already manifested in the system.

  • How Do I Return Budget Pay Items?

    Once the return has been processed, the payment plan will be deactivated for that item. If the return is accepted, you will be refunded for posted payments. If the payment is due before the return is processed, the payment will be processed.

  • Can My Order Be Exchanged for a Different Item?

    No. Shop LC can only replace the exact same item or issue a refund.

  • Why Can't I Update My Account Online?

    Customers can now update all of their information on the website from their account profile. You can change your pin, add or update new addresses, change your pin number and add a new credit or debit card. If you're unable to log into your account or successfully update your in…

  • What are 30 Day Easy Returns?

    Shop with confidence with 30 Day Easy Returns! Shop LC wants you to be completely satisfied with your purchase. If you are not completely satisfied, we offer a 30-day money back guarantee. Return items within 30 days of receipt to take advantage of this policy. Not applicable t…

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