If My Product Was a Gift, How Would I, As the Gift Recipient, Receive Warranty Coverage?

Related FAQ

• What is the Shipping Policy Of Hartmann?

  Once an order has been processed, Hartmann is not able to upgrade or change shipping methods. Hartmann is also unable to modify or cancel items on your order once it has been confirmed. Please note that Hartmann uses a variety of carriers for each shipping option, and will choo…

• How to Care and Clean My Hartmann Products?

  All cases are lined with fabrics that are treated to repel moisture and resist permanent staining, which makes cleaning easy. Most soil and stains can be removed by using commercially available spot removers such as K- 2R®. *Note: When using any commercial cleaning product, fol…

• What is Considered a Manufacturing Defect At Hartmann?

  If your warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airl…

• I Lost My Key to My Luggage. Can I Order a Replacement Key?

  Replacement keys are available for purchase; items are subject to availability and orders will include a small shipping fee.

• Can I Have My Luggage Repaired Outside Of the US?

  Yes! To locate a Service Center anywhere in the world, please visit contact page or call Canada: 1-800-265-4933 ext 237 (French Calls) Mexico: (01800) 904 89 00