If We Shipped You Wrong Item, What Do We Do?

You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

Related FAQ

  • If You Aren’t Satisfied With the Purchase?

    You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice Vancaro will need to deduct the original shipping fee for…

  • What If We Shipped You an Item In the Wrong Color?

    You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

  • What are Cookies?

    A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with Vancaro then your computer will store an identifying cookie which will save you time each time you re-visit , by remembering your email address for y…

  • If I Am Not Satisfied With the Item, Can I Return It?

    You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice Vancaro will need to deduct the original shipping fee for…

  • Where the Goods Ship From?

    Vancaro ships internationally from Hong Kong China, to over 100 countries around the world. If you cannot found your country on the checkoutpage, it means this countrycannot be delivered for uncontrollable reason.All costs incurred by the customs are borne by customer; Vancaro …

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