Ilvi Support Center

Find Ilvi helps, faqs and knowledge base quickly

I Have Placed Orders On Different Dates. Could Ilvi Ship All My Orders In One Package?

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Every order is considered as one package. Ilvi can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

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How Does Pay On Delivery Service Work?

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  • Pay on delivery with cash or credit card service is only available for domestic orders.
  • The customers should call customer care line right after placing the order and confirm the order.
  • While paying on delivery, 5,00 TRY will be added to the subtotal of the order as service charge which will be transfered to the shipping company.
  • In case of returns, the service charge is nonrefundable and will be deducted from the refund.

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What are the Accepted Payment Methods By Ilvi?

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  • Ilvi accepts credit card, debit card, bank transfer, pay on delivery (cash or credit card).
  • Pay on delivery service is only available for domestic orders.

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I Have Received My Order But It is Not Complete, What Should I Do?

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The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company. If the package is delivered unharmed but the item/items is/are missing, the customer should contact our customer care line +90 212 234 41 47 or send an e-mail to global@ilvi.com and provide order number and missing item/items information. The complaint will be investigated as soon as possible.

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How to Track My Ilvi Order?

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  • Orders of members can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section. If the package is shipped, the tracking number can be displayed by clicking “Where is My Package” button on “My Orders” page.
  • The customers who do not have a membership can track the orders via sms or e-mails sent by Ilvi.
  • All customers are able to contact customer care line +90 212 234 41 47 in order to track their orders.

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Does Ilvi Has Gift Wrapping Service?

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Yes. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.

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How Long Will the Items On My Cart Be Available On My Cart?

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The items will be available in the cart as long as they are in stock. Out os stock items will be removed from the cart automatically.

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Am I Bale to Add/ Remove an Item After I Have Completed an Order?

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An item can be added/removed after completing an order if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet. The customers can contact customer care line +90 212 234 41 47 in order to check the status of the order and make a request to add/remove an item.

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How Do I Find the Product I Am Looking For?

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The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar.

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Also, you can visit Ilvi Official Website to get more helps, faqs and knowledge base.

About Ilvi

İLVİ's journey has begun with a mission to make every women feel chic, elegant, special and stronger in İLVİ’s high quality and modern shoes. 

İLVİ’s first retail store was settled in Nişantaşı in 2014 and İLVİ keeps growing and pushing the industry’s limits off since then with its handmade luxurious products made of high quality materials. 

İLVİ’s second retail store and wholesale store were settled in Laleli in 2017 and third retail store was settled in Taksim in 2018, thus İLVİ presents its chic and eye-pleasing collections to a wider range of customers from then on. 

In the late of 2017, İLVİ had a strong desire to bring luxury to men either and began to work on a new spring/summer collection for 2018 alongside women’s shoes, bags and accessories. 

İLVİ always has colorful and different designs on its collections every season and sustains fast fashion in an innovative atitude by adding brand new products to the collection due to the latest fashion trends of the world during season. 

It is a priority for İLVİ to satisfy its customers' needs and expactations, thus, İLVİ team makes a huge effort in order to present its customers the most fashionable and the trendiest shoes and accessories every season for both women and men all around the world.