Intimissimi Support Center
Find Intimissimi helps, faqs and knowledge base quickly
Can I Return Or Exchange Online Order In-store?
No, at this time it is not possible to return or change an online order in a store
How and When Will I Receive a Refund for My Return?
The refund will be made using the payment method chosen for the online purchase. The refund will be made in less than 14 days (for orders made with a Credit Card, Pre-paid Card and PayPal) from when we receive your return to our warehouse.
After I Place My Order, When Can I Expect It to Ship?
If you place your order before 11:59 PM EST your order will ship within 24 hours. If you place your order after 11:59 PM EST your order will ship within 48 hours.
How Much Does Delivery Cost of Intimissimi?
The cost of express delivery is $8.00, with no additional Import Fees to pay on delivery. We offer free express shipping on orders over $75.
Can I Receive My Order In a Gift Package?
Every online order is shipped in an elegant bag that can be used as a gift package.
My Order is a Gift, How Can I Ship It to the Receiver?
It's very easy, you just need to enter his or her shipping address before proceeding to payment. If the receiver of your gift is outside of your country, we remind you that you have to place your order from the Intimissimi website of the receiver's country by selecting "change shipping Country" on the top left menu.
How Do I Contact Customer Service Of Intimissimi?
Customer service is available Monday to Saturday, 5AM - 3PM EST. You can contact us via email, live chat, or our toll free number +1 855 564 2408.
Also, you can visit Intimissimi Official Website to get more helps, faqs and knowledge base.
About Intimissimi
On Intimissimi.com, you can find all the products of the renowned Italian brand: bras, briefs, lingerie, boxers, clothing and nightwear for women and men. You can benefit from all the existing in-store promotions and the ones exclusive to the online shop.