Irv's Luggage Support Center

Find Irv's Luggage helps, faqs and knowledge base quickly

If I Find the Lower Price Than Irv's Luggage's Price, Can I Return the Item That I Purchased Before?

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If you find the same merchandise for a lower, final delivered price within 30 days of your purchase from Irv's Luggage or Executive Essentials, we will gladly refund you 100% of the difference. Discount or coupon codes cannot be applied after a price guarantee refund. Items must be in stock on our site as well as our competitor’s, and the item must be exactly the same including its color.

Price Guarantee is not valid on eBay.com, other auction sites, Amazon.com, Walmart.com and manufacturer's friends and family discount programs. Price Guarantee is also not valid for items that are improperly priced against manufacturers pricing and discount policies. We reserve the right to assess each price match request on a case by case basis. In a very limited number of cases, we simply may not be able to match a price that is well below market.

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If My Item Need to Repair, What Should I Do?

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Irv's Luggage repair center is the largest luggage repair center in the Midwest, and is designated as the repair and warranty center by all major luggage manufacturers. Established in 1947, Irv's Luggage is designated by every major airline carrier to repair airline damage.

Irv's Luggage also provides luggage repairs for most of the mass merchant retailers in the Chicago area. Due to our excellent reputation and our close proximity to O'Hare International Airport, Irv's Luggage repairs thousands of damaged bags each year. Irv's Luggage Repair Center ships across the continental U.S. via UPS ground service.

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What is the Main Luggage Manufacturers Of Irv's Luggage?

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American Tourister, Briggs & Riley, Delsey, Eagle Creek, Heys America, Kenneth Cole, IT Luggage, Samsonite, Tumi, TravelPro, Victorinox Swiss Army ...plus over 100 other brands!

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What is the Privacy Policy Of Irv's Luggage?

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Irv’s Luggage and Executive Essentials are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Irv's Luggage and Executive Essentials website and governs data collection and usage. By using the Irv's Luggage and Executive Essentials website, you consent to the data practices described in this statement.

Irv's Luggage and Executive Essentials will only use your personal information to help service your account and inform you about additional products that may be of interest to you. Irv's Luggage will never share or sell your personal information, including your email address, to other companies for any reason, except as required by law.

If you have questions or concerns regarding this statement, you should contact Irv's Luggage/Executive Essentials at [email protected] or 1-888-300-4787.

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What is Irv's Luggage / Executive Essentials Shipping Policy?

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If your items total more than $75 Irv's Luggage is pleased to ship your order FREE via UPS Ground Service or FedEx SmartPost. If your items total less than $75, there is a shipping charge for shipping via UPS Ground Service or FedEx SmartPost (see table below for shipping prices). Free Shipping offer applies to orders being shipped within the 48 contiguous United States.

Irv’s Luggage/Executive Essentials also offers Expedited Shipping that guarantees the delivery of your purchase within 2-3 business days (business days include Monday – Friday, excluding holidays). If your product(s) is out of stock at the time you place your order, Irv's Luggage will have the manufacturer ship the product(s) directly from their warehouse to your doorstep. There may be up to a 3 day delay on these orders. Please contact a customer service representative if you have concerns about this delay by calling 1-888-300-4787 or emailing at [email protected]

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Also, you can visit Irv's Luggage Official Website to get more helps, faqs and knowledge base.

About Irv's Luggage

As a family-owned business since 1947, Irv’s Luggage owns and operates two retail stores in the Chicago suburbs. Irv’s Luggage and Executive Essentials also have a premier website with over 15,000 items spanning 150 brands, making us the destination of choice for travelers, students and business people throughout the United States and Internationally.

Irv’s Luggage has the largest onsite luggage repair center in the Midwest. Luggage, handbags, business cases and leather bags can be dropped off for repair at either of our Irv’s Luggage locations or you can ship your bag to the Irv’s Luggage repair center via UPS. Whether it is a broken wheel, torn zipper, or a handle that needs repair Irv’s Luggage offers a complete and competent repair by trained luggage technicians.