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Related FAQ

• What Countries Or Regions Does Vova Ship To?

  Vova ships worldwide. There may be particular locations that Vova might require additional information for shipping, but such cases are rare. In case this happens, Vova will get in touch with you ASAP.

• Which Payment Methods Do You Accept?

  Vova accepts credit card & debit card, PayPal, and also local payments (country dependent).

• Why Did My Package Status Not Update for Several Days?

  Sometimes it takes several days for the tracking information to be updated. If your shipment is from international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days). Somet…

• Why Was My Orders Shipped Separately?

  Vova is a shopping platform for different stores. If the products you bought are from different stores on website, the parcels will be sent out separately by different individual stores. You may click the "DETAILS" button on the Order Status page to see the tracking number.&nbs…

• Does Vova Ship to My Home Address Or Do I Need to Go Somewhere to Pick It Up?

  Except for some remote areas, Vova will deliver your order directly to the shipping address. Please enter the most convenient shipping address to receive your order.