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Related FAQ

• I Want to Return My Package, How to Do?

  A return slip is provided in your order!You can then return the product or products that do not suit you.You have a period of 14 days to send the product (s) to the following address:L'OREAL - BSL 35175 BRUZ CEDEX.As well as the form of retraction by registered mail with acknow…

• How Soon Can I Return My Order?

  You have a cooling off period of 14 days from the date of delivery to return the product (s) ordered (s), without having to justify reasons or to pay penalties.Beyond 14 days, the order is final and no refund will be able to intervene.The refund is made according to the payment…

• Can I Ship Abroad?

  L'Oréal Paris delivers the whole of France in Point Relais, in Colissimo or in Chronopost, as well as Corsica in Colissimo or Chronopost.At present, delivery is not possible in the French overseas departments and territories.

• Delivery Of My Order is Late, What to Do?

  L'Oréal Paris ensures that your products are delivered in the shortest time possible. Nevertheless, it can happen that the delivery is abnormally long.The maximum delivery time is 30 days. If your delivery has not been delivered after 30 days, let L'Oréal Paris know by email.If…

• I Was Absent When I Delivered My Order， What Do I Do?

  In case of absence at the time of delivery of your order, rest assured a notice will be placed in your mailbox. Thus, you will be able to contact the carrier again and choose a new delivery date.If you do not contact the carrier again, it will perform two new delivery tests at …