Is There Any Shipping Surcharges?

Some items have shipping surcharges due to their size—these additional charges will be noted on the product page. Also, some items cannot be shipped via Express delivery or to AK, HI, Guam, Puerto Rico or the Virgin Islands and this is also noted on the product page. Please contact the customer service team with any questions.

Related FAQ

  • Shipping to Alaska, Hawaii Or U.S. Territories, is There Any Extra Shipping Fee?

    Orders shipping to AK, HI, Guam, Puerto Rico and the Virgin Islands have a $15.95 surcharge added to cover additional costs. Express shipping is not available to AK, HI, Guam, Puerto Rico or the Virgin Islands. We cannot ship to P.O. Boxes in AK, HI, Guam, Puerto Rico or the Vi…

  • Can I Need to Pay the Express Shipping Fee?

    Add just $14.95 for each delivery address to upgrade to the VivaTerra Express Delivery. Your order will arrive on the 2nd business day (Monday - Friday) after it ships from our distribution center or Vivaterra will promptly refund both your regular Shipping and Handling charges…

  • How to Return Merchandise to Vivaterra?

    Please refer to the return instructions on your packing slip and make sure your package is insured and prepaid. Vivaterra cannot accept C.O.D. packages.Items should be returned to:VivaTerra Returns7021 Wolftown-Hood RoadMadison, VA 22727

  • Need I Pay Sales Tax?

    State and local sales tax is collected on all orders shipped to Virginia.Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States: VivaTerra is not required to and does not collect sales or use tax in all states. However, although this purchase is m…

  • Can I Order From Outside the U.S.？

    At present VivaTerra does not ship to addresses outside of the U.S. and its territories. VivaTerra does ship to Puerto Rico, Guam and the U.S. Virgin Islands. A surcharge of $15.95 per address applies to shipping addresses outside of the continental U.S.

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