Italeau Support Center

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Italeau Items Purchased At Other Locations


Items purchased at a US store selling ITALEAU merchandise may be returned to ITALEAU either for an exchange of the same style or for a store credit only. The amount of the store credit will be the purchase amount of the item excluding sales taxes. Return requirements for items purchased at other locations are the same as for items purchased at Customers are required to pay for return shipping. Proof of purchase is required.

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What is the Returns and Exchanges Policy Of Italeau?


Merchandise may be returned for a full refund or exchanged within 30 days of the delivery date.

Return shipping is FREE for domestic return addresses only. If you’d like to return your purchase, just follow easy return instructions and Italeau will send you a prepaid shipping label that you can use to return your full priced item(s).

Worn or damaged merchandise is not acceptable for return. All items being returned must be in their original new condition and packaging. ITALEAU reserves the right to deny a refund if the merchandise does not meet return-policy standards.

Non-refundable fees: Italeau offers free Ground shipping for any orders shipping to US addresses. If you chose to pay for expedited shipping when you placed your order, expedited shipping fees and handling fees are non-refundable.

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What Methods Of Payments Does Italeau Accept?


Payment for your ITALEAU purchase can be made with Visa, MasterCard or American Express.

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How About the Delivery Schedule Of Italeau?


Your order will ship from our distribution center in New Jersey. Barring delays due to weather or unforeseen events, our typical ground shipping transit time in the number of business days are as follows:

  • East Coast = 1-2 days
  • Southeast = 2-3 days
  • Central = 2-4 days
  • Mountain = 4-5 days
  • West and Southwest = 4-5 days
  • Alaska = 4 days
  • Hawaii = 5 days
  • Southwestern Oregon = 6 days
  • Parts of Idaho = 6 days
  • Puerto Rico = 5 days

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Shipping Prices are As Follows for Shipments Anywhere In the USA:


UPS Ground Shipping is free.
Expedited is available.

Please Note:

Italeau cannot ship to PO Boxes.

Italeau does not currently ship outside the USA.

As a California-based business with a warehouse in New Jersey, we must charge applicable sales tax for merchandise shipped within the state of California or New Jersey.

For your protection, we require a receiving signature for any package over $300. Shipping fees are non-refundable.

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Also, you can visit Italeau Official Website to get more helps, faqs and knowledge base.

About Italeau

ITALEAU is a soulful, passionately designed and produced footwear with waterproof leather and construction, luxuriously handcrafted from the old-world heritage of artisan shoemakers bringing to you every-day luxury, thoughtful aesthetic that represents an ease of living - appreciation, consciousness, simplicity and taste.