Items are Missing From My Order, What Can I Do?

Related FAQ

• How Do I Return an Item to Chicuu?

  Please contact Chicuu's customer service via email to service@Chicuu.com to help if Chicuu can solve the problem together first. If not, please mark Chicuu's order number, phone number and "Return" on the package, and let Chicuu know the tracking number when you send it out.

• How Do I Cancel My Orders?

  If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.If the order has already been sent out, we can not help…

• Why My Order Still In the Processing Stage Several Days After Order Completion?

  If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. Chicuu usually needs 2-5 days to restock these items.

• Why My Order Partially Shipped?

  Chicuu has different warehouse, Chicuu will not combine them together and will ship from the correct warehouse separately.The items are overweight and need to ship in different packages.The item stop production or is out of stock for a long while, Chicuu may ship the rest to yo…