Items are Missing From My Order, What Do I Do?

Related FAQ

• How to Return Items to Cafago?

  Step 1: Please firstly contact customer service via email service@cafago.com. Step 2: Please mark the order number, your phone number and write down "Return" on the package. You should also let Cafago know the tracking number after you have sent it out. Step 3: Cafago will…

• What Should I Do If My Items Arrived Damaged?

  This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. If this has happened, please follow these steps: If possible, raise a complaint directly with the delivery representative of the courier company befor…

• Why Was My Order Partially Shipped By Cafago?

  There are three reasons why your order was partially shipped： Cafago has different warehouses, Cafago will not combine them together and will ship from the correct warehouse separately. The items are overweight so need to be shipped in different packages. The item is out …

• What Should I Do If My Products Go Broken After a Period Of Use?

  If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact Cafago via email to service@cafago.com). In this case, please kindly provide Cafago with proof a…

• Does Cafago Check the Products Before Shipping Them to Me?

  Yes, for sure.  Cafago has a professional quality control team. They will check carefully for each item Cafago received from suppliers and manufacturers to avoid sending defective goods to customers. If a item is found defective in QC test, it will be returned to the supp…