Its Hot Support Center

Its Hot will accept all major credit cards: Visa, Mastercard, American Express and Discover as well as Debit Cards which bear the visa or MasterCard Logo. We also accept Paypal, Checks, Money Orders, Bank Wire Transfers and Western Union Transfers.  

If you would like to pay for your order using bank Wire Transfer please call Its Hot Toll-Free 1-866-423-6262 or Outside USA: 1-212-398-3123 to arrange this type of payment.

No! Its Hot never sell or share their customer information.

Most of the diamonds used in Its Hot's jewelry come from Israel, some come from Canada and some from India.

Yes, You can, As long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call the customer service center at 1-212-398-3123 for return instructions.

All returns Its Hot can receive are inspected for signs of wear and all requests for credits usually submitted within 48 hours of receipt; however, it may take 7-14 business days for you to receive your credit. you should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Yes, Its Hot will provide 30 day money back guarantee for their jewelry purchases and 7 day money back guarantee for loose diamond purchases. If, within this period, you are not satisfied with your purchase, Its Hot will replace the item, provide a credit for merchandise amount or issue a refund less any shipping charges.

For domestic shipments the standard shipping time for orders shipped via free ups ground is 5-10 business days, Its Hot also provides 2 day air shipping option for $25 and next day air shipping option for $35. The regular order processing time is 1-3 days (in addition to the delivery time), however if the item is currently out of stock it may take up to 5 weeks to ship this item. 

Yes! Please call you credit card company and add the address you would like Its Hot to ship the item to your account, then enter this address as your billing address (for your security you must enter your present billing phone number, one of Its Hot's representatives will call you on this number to verify your information). Remember to use a street address, not a Post Office Box, for any shipping address.

Yes! Its Hot only sells 100% authentic watches, guaranteed or your money back. Watches come with 1-5 year warranty.

Jewelry items sold for $500 and over will come with a certificate stating the metal as well as approximate carat weight, quality of diamonds and the appraised value of the item, in most cases it is sufficient to be used for insurances purposes. Loose diamonds come with certificates which are stated in description of a particular diamond: Some from GIA laboratory some from other Gemological Laboratories such as EGL.

Its Hot will guarantee all their jewelry is 100% genuine and real. If metal is stated to be gold it is solid gold (not gold plated), If platinum it is 95% platinum, If it is stated that the item contains diamonds then all diamonds are natural mined diamonds. Also all diamonds are appraised by gia certified experts using latest tools which allows them to provide the most exact grading. v has been manufacturing diamond jewelry for over 7 years and would make sure you are happy with the purchase.

Yes it is with ItsHot.com. All transactions done through ItsHot.com are encrypted using 128 bit encryption technology (the highest available) and go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.