J. Crew Factory Support Center

Find J. Crew Factory helps, faqs and knowledge base quickly

What Will the Duties and Taxes On My Order Be?

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All applicable duties and taxes will be applied at checkout or upon delivery.

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Am I Eligible for a J. Crew Credit Card?

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Yes. However, please note that the J.Crew Credit Card is not available for use in stores outside of the U.S. The J.Crew Credit Card is valid for use in all U.S. stores as well as on jcrewfactory.com orders shipped to the U.S. and Canada.

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How Do I Place an Order at J. Crew Factory?

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By Internet:
Shop at jcrewfactory.com. To ship items to Canada, simply look for the flag at the bottom right-hand corner of the site and click "Change" if you do not see the Canadian flag. 

By Phone:
866 739 5942

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Does J. Crew Factory Charge Sales Tax?

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Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA and WI. 

For purchases made in Canada, J. Crew Factory collects duty and taxes where applicable. 

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What Payment Methods Does J. Crew Factory Accept?

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J.CREW ACCEPTS THE FOLLOWING PAYMENT METHODS:

  • The J.Crew Credit Card
  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • PayPal
  • MasterPass

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How to Use Promo Codes At J. Crew Factory?

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  1. Add your selections to your shopping bag and go to checkout.
  2. Enter your promo code in the “Enter promo code” box below the Subtotal.
  3. Click the “Add promo” or “Update shopping bag” button.
  4. Your promotion code will automatically be applied to your order and will be reflected in your order total.* The amount of your discount will be listed in the “Promotions” line.

Please Note: J.Crew promo codes are not valid on J.Crew Factory transactions.

Unfortunately, only one code can be used per order. Codes cannot be applied to previous purchases and some exclusions apply.

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How to Contact J. Crew Factory?

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For questions about orders, please include your order number and the name and ZIP code of the billing address.

BY EMAIL
[email protected] 

BY LIVE CHAT
J. Crew Factory is available every day, from 9am to 12am Eastern 

BY TELEPHONE
7am to 11:59pm ET, seven days a week at 866-739-5942. 

BY FAX
434 385 5750 for order forms or questions 

BY WRITING TO US AT:
J.Crew Customer Relations
3 Ivy Crescent
Lynchburg, VA 24513-1001 

CANADIAN ORDERS
Email [email protected] or 866 739 5942.

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Is Secure the Online Website Of J. Crew Factory?

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J. Crew Factory takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.  

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Also, you can visit J. Crew Factory Official Website to get more helps, faqs and knowledge base.

About J. Crew Factory

We’re everything you love about J.Crew with new deals every day. We have a team dedicated to creating fun, colorful, easy-to-wear styles just for us. No outtakes from J.Crew, just more of the style you love with deals every day.

J.Crew Factory offers deals that formerly could only be found in stores. The store features fun, easy-to-wear pieces created exclusively for J.Crew Factory.