Jack&Jones India Support Center

Find Jack&Jones India helps, faqs and knowledge base quickly

How to Contact Jack&Jones?

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Connect with Jack&Jones at [email protected] for any query, feedback or suggestions. Customer Centre number is +91-22-66489060, and lines are open from 10 AM to 7 PM; Monday to Saturday.

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What is the Jack&Jones's Online Payments?

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Jack&Jones supports all major domestic and international credit cards, debit cards, wallets and banks for net banking.

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What If My Order Damaged On Arrival, What Should I Do?

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If your order is tampered, opened, or visibly damaged on delivery, return the order on arrival and notify Customer Care team by emailing [email protected]

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How to Make Order Tracking at Jack&Jones?

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You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via courier partner’s website. You can then track your order in real time.

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What is Jack&Jones's Return Policy

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Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear, sunglasses and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes). 

The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at fulfilment centre.

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What is the Return Process?

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A request for return can only be raised, post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request. 

Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, Jack&Jones will send you a confirmation via SMS and email.

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How to Cancel an Jack&Jones Order?

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Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier. Jack&Jones will refund your order after it is received at fulfilment centre.

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Does Jack&jones Offer International Shipping?

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Jack&Jones only ships within India but accept most international credit cards.

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Does Jack&Jones Offer Free Shipping?

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Jack&Jones provides free shipping on all orders.

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How Long Does the Delivery Time?

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Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from Jack&Jones, once your order is shipped.

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Also, you can visit Jack&Jones India Official Website to get more helps, faqs and knowledge base.

About Jack&Jones India

One of Europe’s leading producers of menswear, JACK & JONES is riding high on a strong legacy of craftsmanship, unmatched quality and exemplary style. With humble beginnings that are dated back to 1990, the brand today holds an inimitable position in the sphere of trend inspired fashion for the cosmopolitan man.

While Jeans are the life-blood of JACK & JONES, the brand prides itself in offering a carefully curated selection of fashion forward apparel, accessories and footwear for the modern man. With more than 1000 stores across 38 countries, the brand has carved an indomitable niche for itself, and continues to build fashion inroads across the globe. Within India, currently the brand stands proud at 69 Exclusive Brand Outlets and a whopping 221 Shop-In-Shop.

JACK & JONES is defined and represented by five unique brands: JACK & JONES VINTAGE CLOTHING, PREMIUM by JACK & JONES, ORIGINALS by JACK & JONES, and CORE by JACK & JONES

Each of these brands offers a unique style ethos which is translated into contemporary styles and designs, catering to the varied yet discerning taste of the modern man.