Jaeger UK Support Center

The value of the goods ordered is inclusive of VAT, and Jaeger regrets that Jaeger cannot refund any VAT charges. All customs duties or taxes imposed on your order by the respective country of destination are the responsibility of you and are not included in the price displayed on the website – regrettably Jaeger cannot assist in this process.

Unfortunately some items can’t be sent to a CollectPlus collection point. This is probably because the item you wish to purchase is either too large or too heavy for this delivery method. Please note that this service is only available for suitable items being shipped to customers in the UK.

CollectPlus has thousands of stores throughout the UK and Northern Ireland. These could be your local Co-Op, McColls, Budgens or Spar, as well as many independently owned convenience stores, newsagents and petrol stations. Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and/or SMS once your parcel is available for collection. This will include your unique collection code. Parcels are delivered to CollectPlus collection points Monday to Saturday. A specific time for arrival cannot be given. Please wait for your arrival notification from CollectPlus.

Once shipped, Jaeger will send you a conformation e-mail. You will also be sent an SMS or e-mail from courier, Yodel (TNT for international deliveries) stating the delivery details and a link to their website. If you haven’t received anything, please contact customer services on (+44) 02920 101 432 or on customer.services@jaeger.co.uk.

Your parcel will need to be signed for at the delivery address supplied. Please be advised if you authorise your delivery to be left without your signature Jaeger does not accept liability for any loss or damage.