Jay Strongwater Support Center

Find Jay Strongwater helps, faqs and knowledge base quickly

What is Your Returns / Exchanges Policy?


If you are displeased with your purchase for any reason, please contact customer service department by phone or email, within 30 days of receipt, and Jay Strongwater will gladly return or exchange any unused item. Please note that shipping charges are not refundable. Unless an item is received damaged, return shipping fees are the responsibility of the customer.

If an item is received damaged, please contact customer service department, within 30 days of receipt, and Jay Strongwater will be happy to send you a return shipping label and provide a replacement immediately.

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Which Countries Do You Ship To?


International shipping is currently available WORLDWIDE from Jay Strongwater. The third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

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Also, you can visit Jay Strongwater Official Website to get more helps, faqs and knowledge base.

About Jay Strongwater

Jay Strongwater is an artisan specializing in creating unique and stunning pieces for you and your home. You will surely love Jay Strongwater's creations including bejeweled frames, clocks, figurines, charms and pins, boxes, holiday items and more.