JC Whitney Support Center
Find JC Whitney helps, faqs and knowledge base quickly
Does JC Whitney How to Deal With the Damaged Shipments?
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. JC Whitney's warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. JC Whitney is not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. JC Whitney is also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
What is the Refund Processing Of JC Whitney?
Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.
How Much is Freight Charge Of JC Whitney?
Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
What is the Jc Whitney's Policy Of Cancellations?
You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.
In addition, all orders placed between Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
Does Jc Whitney Ship Outside the United States?
No. JC Whitney.com ships only to states within the continental United States.
How Do I Place an Order On JC Whitney.com?
Placing your order is easy and convenient. Once you have found and selected your part from the online catalog, you just have to add it to your shopping cart and then proceed to checkout. Then, fill up the form with the needed information for billing, shipping, and payment, and then place the order.
If you have an account in the site, your shopping will be even faster because all the needed information is already available, saved from your previous transactions. So, there's no need to start from scratch.
How Much is Sales Tax If I Shop At JC ?
Sales tax will be collected from customers who live in a state where JC Whitney.com has warehouses and facilities—this is required by law. At present, JC collects sales tax from customers residing in Illinois, Virginia, Kansas, Tennessee, and California. For customers from all other states, no sales tax is collected.
The amount of sales tax depends on the rates in your respective state and district.
What are My Payment Options When I Shop At JC?
JC Whitney.com offers a wide range of payment options to make your shopping more convenient.
JC accepts payment via all major credit cards: Visa, MasterCard, American Express, and Discovery.
JC also acceptS check, money order, or wire transfer (electronic debit), although these payment methods can cause delay in the processing of your order.
Alternate payment options:
JC also accepts payment via PayPal, Amazon Payments, and Visa Checkout.
Will I Receive Notification When My Order Ships?
Yes. Upon shipping out of your package, JC will send the tracking number to your email so that you can track your order.
How Can I View My Order Status?
You can view your order through an order number. Upon placing your order, you will be given a username and password that you can use to check your order via the order number. You can find this number when you open your account and check your order details.
If you can't find the order number, you can call at 1.866.529.5530 anytime. Just provide JC with the date of your order and your full name (the name in the billing section, not the one in the ship to section) so that JC can retrieve the number.
Also, you can visit JC Whitney Official Website to get more helps, faqs and knowledge base.
About JC Whitney
For almost 100 years, JC Whitney has been satisfying customers' needs by providing them with the parts they need at the lowest prices. We house the most comprehensive collection of parts and accessories in the world. If your parts-shopping experience is a hit-or-miss or simply unsatisfactory, switch over to us. You won't regret it!
Other auto parts stores carry only a couple of thousand parts in stock. Sometimes, it can get very frustrating when you spend time, sweat, and gas only to be told that they don't have what you need. Well, you'll never experience that here at JC Whitney! Our huge warehouse has 1.2 million parts for over 25 million different vehicles. Add to that more than 100,000 accessories for over 6 million rides and what you get is the right part with the perfect fit. No more frustration, no more stalled restoration projects, no more having to wait to get back on the road! You'll find what you want right here.