Jet.com Support Center

Find Jet.com helps, faqs and knowledge base quickly

How Do I Get My $10 Off an Order?

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Once you sign up for a Jet account using the unique referral link you received, start adding items to your cart. Once you add $50 of promo-eligible items to your cart, you’ll see the discount automatically in your cart. Please note that items marked as ineligible for promotion will not count towards the $50 order minimum, and the promo code will not work.

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What is JetCash?

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JetCash is a reward incentive available to Jet shoppers that can be used as a payment method on orders placed at Jet. One dollar of JetCash is equivalent to one dollar off of a purchase at Jet. JetCash is issued for promotional purposes, has no intrinsic value, and may not be redeemed for cash.

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What If I Want to Return an Item That Was Fulfilled By Someone Other Than Jet?

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You can initiate a return to one of Jet.com's retail partners by visiting the Order History page in the Account section of the site. You'll be able to see the amount you’ll be refunded by Jet and print out a return label. Be sure to use the Jet return label you print out, not one provided by the retailer who fulfilled your order. You have 30 days from delivery to make a return. If you have any questions, reach out to the Jet Heads at 1 (855) 538-4323 or [email protected]

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How Do I Return Oversized Items?

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Just call the Jet Heads at 1 (855) 538-4323 or email [email protected] to schedule a pickup.

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Are Any Products Non-returnable?

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Not many, but yes. Jet.com doesn’t accept returns of the following merchandise: select personal care items, hazardous items, pay-as-you-go products (phone, games), some jewelry, gift cards, charitable donations, grocery products, flowers and live indoor plants, open software, live insects, and items with special shipping instructions imposed by the U.S. Department of Transportation (as indicated on the product detail page). We also reserve the right to refuse a return if an item is not returned in its original condition, including all packaging and tags.

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If I Opt Out Of Free Returns On an Item to Pay Less, Does That Mean I Can't Return It?

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You'll still be able to make a return, but you'll be asked to pay a fee of $5.99 plus 5% of the item price. As a rule of thumb, it's probably best to opt out of free returns only when you're sure you'll be keeping an item. It’s a great way to save extra on things like diapers and paper towels.

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What is Jet’s Return Policy?

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Returns are free on nearly everything sold on Jet. You have 30 days from delivery to make a return. Jet.com reserves the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but Jet.com understands that things happen. Certain items are non-returnable. If you opt out of free returns in order to pay less when you purchase an item, you’ll still be able to make a return, but you’ll be asked to pay a fee.

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How Much Will I Be Refunded When I Return an Item?

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The amount you’ll be refunded is the price minus the savings you received on the item, plus any taxes you paid on the item. It may take 10-14 business days after Jet.com receives your returned items to process your refund.

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How Does Jet.com Ensure the Safety Of Fresh and Frozen Foods?

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Food safety is our top priority, and Jet.com works really hard to make sure that everything you order meets safety standards both before and after your order is packed.

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What is “white Glove” Service?

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“White glove” service takes “room of choice” service one step further. You won’t just get your oversized item delivered to the room or outdoor location of your choice — it’ll be unboxed and set up, and all the packaging will be taken away so you don’t have to deal with it. Some carriers offer the option to upgrade to this service, just ask the delivery company when they call to schedule your delivery. You’ll have to pay an additional fee, but this is about as convenient as it gets.

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What is “room Of Choice” Service?

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“Room of choice” service means that your oversized items will be delivered right to the room or outdoor location of your choice — not just to your doorstep. Some carriers offer the option to upgrade to this service, just ask the delivery company when they call to schedule your delivery. You’ll have to pay an additional fee, but do you really feel like figuring out how to get that refrigerator inside yourself?

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How Does Delivery Work for Oversized Items Like Furniture and Appliances?

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When you order an oversized item, you’ll be given an estimated delivery date range, and then a delivery company will call you to schedule the exact delivery window. Your shipment will be delivered to your doorstep, but some carriers offer the option to upgrade to “room of choice” or “white glove” service for an additional fee — if you’re interested, just ask about it when they call.

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When I Get a Package From a Non-jet Retailer for an Item Bought At Jet, Sometimes the Invoice Lists a Credit Card, Billing Addre

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Your order may occasionally be fulfilled by a retailer other than the one stated at checkout, but you will always pay the same price. In those cases, Jet.com purchases the item ourselves on your behalf: Your privacy is important to Jet.com, and Jet.com would never share your personal information with a retailer with whom you had not agreed to share it.

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Sometimes I Get a Package From a Different Retailer With a Packing Slip and Invoice That Show Different Prices Or Shipping Charg

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When one of Jet.com's retail partners fulfills your Jet order, the price you pay is what you saw on Jet. Sometimes our partners sell those items at different prices on their own sites, and that’s what shows up on the invoice. Visit the Order History page in the Account section of the site to see the complete, correct details of what you paid for items purchased at Jet, along with the savings you earned.

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Why Do I Sometimes Get a Box From Jet and Sometimes From a Different Retailer Altogether?

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Jet selects the retailer that can most efficiently fulfill your order. When it’s most cost-effective for Jet to send you your items, you receive items straight from our warehouse in a purple Jet box. When we select a different retailer, you receive an item from that retailer in their packaging.

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Where Do My Jet Packages Ship From?

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Jet orders are delivered either from the warehouses of Jet.com's retail partners or from our fulfillment centers. Jet selects retailers that can fulfill your shipment in the most efficient, cost-effective way.

Your order may occasionally be fulfilled by a retailer other than the one stated at checkout, but you will always pay the same price.

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Where Does Jet Ship?

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Jet.com only ships to the 48 contiguous U.S. states and the District of Columbia right now. If you’re in Alaska or Hawaii, which are both amazing places.

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Do All Orders Qualify for Free Shipping?

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To qualify for free shipping, your order merchandise total before savings and estimated tax needs to be at least $35. (You can’t combine multiple orders to reach that number.) For orders below $35, Jet.com charges a fixed shipping fee of $5.99.

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What is Jet’s Shipping Policy?

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Jet offers free 2-5 day shipping on orders over $35 with faster 2-day shipping on thousands of everyday essentials. Items shipping as freight may take longer than 5 days to arrive.

To qualify for free shipping, your order merchandise total before savings and estimated tax needs to be at least $35. (You can’t combine multiple orders to reach that number.) Small orders are more expensive to fulfill, so you’ll have to pay a $5.99 shipping charge on orders under $35 — which means that ordering more at once will definitely get you better value.

To make sure Jet.com can get items marked with 2-day delivery to you in two days, you need to place your order by 2 PM in the time zone to which your stuff is being shipped. Keep in mind that two days means two business days — Jet.com lets the Jet Heads take a break every now and then, so orders placed on Friday, Saturday or over major holidays may take a little bit longer than two days. There’s no delivery on Sunday or major holidays.Jet.com can’t control delays caused by carriers, information errors, changes to orders or bad weather. (Although Jet.com is working on the weather thing.)

But if you ever feel like a delay is Jet.com's fault, or even if you’re just worried about where your stuff is, please reach out and Jet.com will see what Jet.com can do to help — waiting forever is not fun at all, and Jet.com wants you to be happy. That said: In case of delays caused by a zombie apocalypse, you’re on your own.

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Does Jet Offer a Tax Exemption?

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Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to [email protected] Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Jet and tax will not be charged on future purchases made by eligible tax-exempt accounts.

Jet does not honor resale exemption certificates, as purchases for resale are against Jet’s Terms of Use.

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How Does Jet Calculate Sales Tax?

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Unless specifically indicated, Jet is the seller of items purchased on the Jet Sites.

Items sold by Jet are subject to tax when shipped to destinations in: AL, AR, CA, CO, CT, FL, GA, IL, IN, KS, LA, MA, ME, MI, MN, MO, MS, NC, NE, NJ, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

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How is My Card Charged By Jet?

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When you place an order, Jet creates a pending charge (pre-authorization) for the amount of your order total minus any JetCash or credits used at checkout. This is not an actual charge.

If you order multiple items, your order may arrive in multiple shipments. As your items are shipped, you will see actual charges on your account equal to the shipment amounts.

If you have multiple shipments in your order, your bank may hold more funds than the Order Total up to 3 Business Days after your final shipment. At that time, all pending authorizations will be dropped from your account and only the actual charges will remain.

If you see charges greater than the Order Total more than 3 Business Days after the Final Shipment, please reach out to the Jet Heads at 1 (855) 538 4323.

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How Do I See My Order History?

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You can see your order history by visiting the Order History page in the account section on the site.

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How Do I Cancel an Order On Jet.com?

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You can cancel your order by visiting the Order History page in the Account section of the site or by calling the Jet Heads at 1 (855) 538 4323 within 30 minutes of placing your order.

You won’t be able to cancel your order after 30 minutes have passed, but once the items have arrived, you can visit your Order History page to initiate a return.

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How Do I Place an Order On Jet.com?

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To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.

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What Makes This Item a Deal?

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Generally, Jet.com will use the word ''deal'' to let you know that the price of a product has dropped by at least 10% from the higher of (i) its average price over the last 90 days or (ii) the price you’ve seen on Jet for at least 30% of the last 90 days. If Jet.com hasn’t been selling an item for 90 days yet, Jet.com will use the word ''deal'' to let you know that the price is at least 10% below the Manufacturer’s Suggested Retail Price or the price at which the product has been otherwise consistently offered for purchase by other major retailers. Some exceptions apply.

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What is Jet's Shipping and Returns Policy?

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Jet.com offers free 2-5 day shipping on orders over $35, faster 2-day shipping on thousands of everyday essentials, and free returns on almost everything within 30 days. Orders under $35 are subject to a $5.99 shipping fee, and items shipping as freight may take longer than 5 days to arrive.

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Why Does Opting Out Of Free Returns On an Item Lower the Price?

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The cost of a potential return is built into the price of items you buy online. When you opt out of free returns on an item, we save that cost, so you pay less.

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Why Does Adding an Item With the Tag Lower the Price Of Items In My Cart?

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Items with the low price can be packed and shipped with other items in your cart. It costs us less to ship multiple items together, so when you add items with the tag to your cart, you pay less.

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How Do I Save More On Jet?

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You save more on Jet by using our real-time savings engine to make prices drop as you shop. Here’s how you do it.

Add items with once you have an item in your cart. They’ll lower the price of items in your cart when you add them — so getting something like toothpaste will save you money on everything from cereal to paper towels.

Opt out of your free returns. Jet lets you pay less for the stuff you know you’ll keep, like toilet paper or granola bars. Products whose manufacturers don’t allow discounts won’t drop in price, but don’t worry — Jet.com's prices are low from the start.

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What is Jet?

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Jet is a shopping site dedicated to saving you more money. Everyday low prices are just the start, because Jet.com's real-time savings engine gives you the power to make prices drop even lower as you shop.

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Also, you can visit Jet.com Official Website to get more helps, faqs and knowledge base.

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