Jeulia Support Center

Find Jeulia helps, faqs and knowledge base quickly

What If My Order Arrives Incomplete, Incorrect, Damaged Or Defective?

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Your happiness is the priority. In these special circumstances, please contact Jeulia at [email protected] for a quick response and assistance.

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Will My Entire Orders Be Shipped In One Package?

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Usually your entire order will be shipped in one package. However, if your order includes products from manufacturers in different locations, multiple packages may ship to fulfill a single order.

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Are There Any Additional Fee Involved In International Shipping?

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In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.

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How Much Does Jeulia's Charge for Shipping?

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Jeulia provides free shipping worldwide, Standard Shipping fee and Express Shipping fee depends on the country and total weight of items in your order. Usually the standard shipping fee is US&8.00 and the express shipping fee is US$15.00.

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How Long It Takes to Receive My Order?

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All items are in warehouse, The processing time is separate from the shipping time. Usually, it takes 1-2 business days to processing the order. Occasionally, the higher quality items might have a slightly longer processing time in addition to the 5 business days. Jeulia will provide the checking number or delivery message once they shipped out the items,please pay attention the your email. 

Jeulia provides free shipping worldwide.Standard Shipping fee depends on the country and total weight of items in your order.Usually it will need 6-18 business days by free shipping,and 5-12 business days by stanadard delivery, the standard shipping mehod include DHL globalmail, UK direct line, AU direct line, EU direct line. If you choose express delivery, the shipping method should be DHL, EMS, FEDEX. the delivery time will be 5-7 business days.

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How Do I Track My Jeulia Order?

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Jeulia will inform you via an email once your order is shipped out. Log into your account, then you can find the shipping by these steps "My Orders->View Details->Track". Also you can send an email to ask about shipping.

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How Do I Use Jeulia's Coupon Code?

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On the cart page, you will be given the option to use coupon code for extra discount. You can use only one valid coupon code for each order.

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I Placed an Order. Can I Add an Item?

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The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.

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Does Jeulia Ship to PO Boxes and APO/FPO Addresses?

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Jeulia's shipping partners are unable to ship to PO boxes or APO/FPO military addresses. So please provide a street address for your order. If an order is placed with PO boxes or APO/FPO address, there will be delay for the order to be shipped.

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I Placed an Order, Can I Change the Shipping Address?

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Yes, contact Customer Service (Email: [email protected]) to make any changes to your shipping details. Keep in mind that an address can only be changed if the order has not yet shipped.

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What Payment Methods Does Jeulia Accept?

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Jeulia accepts PayPal only.

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Also, you can visit Jeulia Official Website to get more helps, faqs and knowledge base.

About Jeulia

Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.