Jewelry.com Support Center

Find Jewelry.com helps, faqs and knowledge base quickly

How Can I Request a Return Authorization (return Policy & Instructions)?

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You may request a return authorization through Jewelry.com's website. You can also make your request by emailing [email protected] or calling Jewelry.com at 1-800-243-0459.

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If I Am Not Able to Correctly Enter In My Discount Code When Placing My Order, Can You Apply It for Me?

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If for some reason you were unsuccessful in applying your discount code, Jewelry.com will be happy to help you. Your account will be credited within 3-5 days, with the price difference included.

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Why Was My Order Declined?

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Orders can be declined for multiple reasons. Orders will not be authorized by the system if the card is expired or the charge is above the credit limit. Failure to authenticate billing information will also result in a declined order, please check to make sure all details have been entered completely and correctly and correspond to the card being used.

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Once I Register On Your Site Will I Be Able to View My Order History?

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Once you are registered on Jewelry.com's site you will be able to view current orders as well as previous ones.

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Does Jewelry.com Have Any Physical Stores?

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Jewelry.com is a web-based retailer only. Although Jewelry.com won't have catalogs at this time, Jewelry.com will be adding jewelry to Jewelry.com's site periodically, so please check back frequently to browse fresh styles.

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I Was Unsuccessful Placing an Order On Your Site. Why Has My Credit Card Been Charged?

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If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.

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I Did Not Receive My Order Confirmation Email. Can You Resend It to Me?

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An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.

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Will I Pay Sales Tax On My Order on Jewelry.com?

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Currently customers shipping to AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and NY will pay local sales tax rates of the address the order is being shipped to. Jewelry.com's parent company operates locations in these states so local tax codes are applied.

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Does Jewelry.com Offer Ring Sizing Or Engraving?

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The standard size for rings on Jewelry.com's site is a 7, but Jewelry.com does have other sizes available on select pieces which will then appear in a drop-down selector. If you do not find the size you need and would like the ring sized to fit, Jewelry.com recommends you consult your local jewler for resizing options. You can also have a ring guard placed inside of the band to secure it in place. Jewelry.com does not offer engraving options.

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How Can I Request More Information Regarding a Specific Piece (carat Weight, Metal Weight, Stone Clarity, Whether Or Not a Gemst

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If the information that you are looking for about an item is not included in the description on Jewelry.com's website, you can submit a request through email or on the phone. Jewelry.com will do our best to accommodate your request as soon as possible, usually within the same day.

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Does Jewelry.com Have Gifting Options Available?

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You will be given the option to add a custom gift message to your packing slip at checkout. At this time Jewelry.com does not offer gift cards, however Jewelry.com hopes to make them available in the future.

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Also, you can visit Jewelry.com Official Website to get more helps, faqs and knowledge base.

About Jewelry.com

At Jewelry.com, our goal is to offer a fine jewelry shopping experience that makes our customers shine inside...and out.

Jewelry.com has been a leader in the online jewelry world for over 15 years. As part of Warren Buffet’s The Richline Group, a Division of Berkshire Hathaway and the largest jewelry manufacturer in the world, Jewelry.com is uniquely positioned to offer ‘best of web’ pricing on thousands of fine jewelry styles. From birthstone beauties to diamond treasures, gold gifts to whimsical expressions, Jewelry.com has a piece for every taste, occasion and budget.

Shop our unique Designer boutiques, browse our curated Collections, or treasure hunt our exclusive Deals section. No matter where your jewelry journey takes you, at Jewelry.com our mission is to marry design expertise and quality craftsmanship at prices you can’t find anywhere else.