JewelStreet Support Center

JewelStreet,
Studio G, Caddsdown Park,
Clovelly Road, Bideford,
North Devon,
EX39 3DX,
UK

• Email: concierge@jewelstreet.com
• Call: +44 (0) 1237 439101

In the rare situation where your order is received broken or faulty, please contact Concierge team and JewelStreet will look to get a replacement shipped to you as quickly as possible. You will need to send back the original piece; if the faulty item is not received, you may be invoiced for the replacement.

The following items are excluded from refund policy and cannot be returned:

Personalised items, bespoke items, customised items and items that have been made to order.

Earrings, for safety and hygiene reasons.

Items that have had their security tag removed.

Items that have been worn or are not in the same condition as when they were shipped.

To return an item it must be unused, undamaged and within its original packaging. JewelStreet offers a free returns policy within 14 days of receiving your order, however this does not apply to certain items of excluded jewellery. Please be aware that the goods need to be sent back to the Boutique of origin within 14 days and meet the requirements detailed below to be eligible for a refund.

Return items will be checked by the Boutique to confirm that they have been returned unworn and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method.

Buying jewellery online from overseas can be daunting. No one wants to be hit with hefty duty charges when your parcel arrives. That’s why when you buy on JewelStreet, the price you see is the price you pay. JewelStreet ensures all duties and taxes are included in the initial price you pay, so you don’t have to worry about paying any extra hidden charges later down the line.

JewelStreet offers free delivery worldwide. Whether your jewellery is coming from just up the road or all the way from Australia, you don’t have to pay a penny for shipping. Plus, JewelStreet offers free 14 day returns* for everyone.