Joes New Balance Support Center
Find Joes New Balance helps, faqs and knowledge base quickly
What Type Of Payment Methods Does Joes New Balance Accept?
Joes New Balance accepts Visa, MasterCard, American Express, and Discover credit cards. Joes New Balance also accepts debit cards with an accepted credit card logo on the card.
Can I Place an Order Without Using My Credit Card Online?
Yes, absolutely. Simply give Customer Care a call at (866) 590-4965 and one of the helpful Customer Care Specialists will be happy to assist you in placing an order over the phone.
I Have a Gift Certificate Code, How Do I Redeem?
Hold onto your Joe's New Balance Outlet gift certificate codes and during checkout you will see a field to enter/submit. These gift certificate codes are valid for use only on joesnewbalanceoutlet.com and not in stores or other New Balance sites.
Can I Ship My Order Outside the U.S.A.?
Joe's New Balance Outlet is a United States-based company. As a result, orders being shipped to an address outside the United States are considered international.
Based on the licensing agreement with New Balance Athletics, Inc., Joes New Balance is unable to ship to an address outside of the United States.
How Long Will It Take My Order to Ship?
In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items will be shipped within 2 business days. An email with tracking information will be sent to you once your order has shipped.
Can I Cancel Or Change an Order At Joes New Balance?
To provide you with the best service possible, Joe's New Balance Outlet processes your order as soon as it is received. Once your order has been placed, Joes New Balance cannot change or cancel it for any reason.
What If I Do Not Have an Email Address?
No problem! If you do not have an email address, you may place an order via phone by calling Customer Care at (866) 590-4965. Joes New Balance will collect your telephone number so that they may contact you with important order updates.
How Many Discounts Or Promotions Can Be Applied to My Order?
One discount, coupon, or promotion can be applied to an order. Promotions on www.joesnewbalanceoutlet.com are not valid on previous purchases and cannot be combined with other offers.
Why Did I Not Receive My Expected Discount?
Joe's New Balance Outlet strives to offer you the best value for your money with special sales and discounts throughout the year.
Free shipping applies to UPS SurePost to the 48 Contiguous United States. Free shipping applies to USPS Priority Mail to AK, HI, P.O. boxes, U.S. Postal Territories, and APO/FPO addresses.
- Offers are not valid on previous purchases
- Discounts can not be combined with other offers
- Prices as marked . The discount as already been applied to the price of the item. No further discount will be applied
NOTE: Joe's New Balance Outlet does not offer price matching with other retailers or on previous purchases.
Why Am I Being Charged Sales Tax On My Order?
Joesnewbalanceoutlet.com is owned by New Balance Athletics, Inc. If New Balance does business in your state, Joes New Balance is required to charge sales tax on orders shipping to you.
- Joe's New Balance Outlet does not benefit from the amount of sales tax that you are required to pay to your state.
- Sales tax is calculated based on the shipping address.
What Is UPS SurePost?
UPS SurePost is the most affordable shipping method, and delivery is made within 7 business days after your order has shipped. UPS SurePost provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery by the USPS.
Also, you can visit Joes New Balance Official Website to get more helps, faqs and knowledge base.
About Joes New Balance
Headquartered in St. Louis, MO, our mission is to be the number one source for New Balance clearance merchandise. We achieve this through our staff of experts and extensive inventory of New Balance footwear (in all sizes & widths), apparel and accessories.
Headquatered in Boston, MA, New Balance is a privately held company that manufactures and markets technically innovative, width-sized performance footwear and apparel for women, men and children.