John Academy Support Center

In the unlikely event that you should fail an exam, you will be given an opportunity to retake it.

Generally, you will receive access to the course for 12 months from the date of joining. Please check the individual course page for more details.

There is no age requirement to join the online training courses here at John Academy. Assuming that you can keep up with the learning material and study at your own pace, you shouldn’t have any problem learning.

The PDF certificate’s turnaround time is 24 hours and for the hard copy certificate it is 3-9 working days, but it can be longer during busy periods.

You will receive instant access to your course once you have successfully completed the checkout. John Academy sends your login details for the course, along with a receipt for your payment straight away, to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.

All courses available at John Academy are studied online so you do not need to attend any training venue or classes.

John Academy is not like a traditional college or institution where set dates for enrolment exist, John Academy provides online training courses that are completely flexible. With online training courses you can enrol and start your course at any time. You have complete control over your own learning.

Yes. You can purchase the course for someone else, whether it is a family member or friend. Just be sure to inform John Academy after checkout so John Academy can update the course details accordingly.

Yes. With John Academy you will receive instant access to your course, meaning that you can study from anywhere in the world, as long as you have an internet connection. John Academy has students taking courses in over 80 countries worldwide.