JourneyEd Support Center

Electronic downloads are not sent immediately. They generally take 1-3 business days.

The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

Shop with comfort. Buy your software now and if you see a lower advertised price of that same exact item (including our own sale prices) within 30 days of your purchase, JourneyEd will refund the difference. To receive your refund, just provide a copy of the advertisement or written quotation containing the lower price to Customer Service at email CustServ@JourneyEd.com or fax 866-362-2492. Refunds are usually processed within 24 hours of price verification. Refunds cannot be offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers, rebates promotions, or free-with-purchase offers. JourneyEd reserves the right not to sell products below their cost. 

For individual sales, JourneyEd is required to collect sales tax on all taxable sales in all states which administer a sales tax. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. 

Tax-exempt entities and other buyers purchasing products tax-exempt can submit a copy of their tax-exempt certificate or required documentation to receive tax exempt treatment. JourneyEd will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 1-866-947-4525.

JourneyEd accepts PayPal, Visa, Master Card, Discover and American Express. 

Your credit card is not charged until JourneyEd ships your product.

JourneyEd charges sales tax where applicable.

Yes. As long as you purchased the product during the time you were qualified as a student/faculty then you have a legal license copy and can continue to use the software after you leave school. 

Once your academic document has been reviewed, your account will be marked verified and an email will be sent confirming that your verification has been accepted and your order has been released for processing. 

Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received.

Avid Technical Support can be reached at 978-640-6789.

If you purchased Software Assurance on your JourneyEd order for the product at the time of purchase, contact JourneyEd Customer Service for your one time media replacement within one year of the order. 

If Software Assurance was not purchased through JourneyEd, Adobe offers a media replacement program on the current version. Contact Adobe Customer service 800 833 6687 to request a lost media replacement.

All free upgrade products are supplied direct from Adobe and must be personally requested by the customer to Adobe within their free upgrade qualification timelines by calling 800 833 6687.

JourneyEd has partnered with manufacturers that recognize commitment to providing professional software tools at prices that students and teachers can afford. This allows JourneyEd to offer the best tools in the marketplace at the lowest possible price.

Individual customers may only purchase one copy of any software title per year beginning date of purchase.

All schools and academic institutions are eligible to purchase from JourneyEd. To help with the special needs of academic institutions and purchasers, JourneyEd has a dedicated team of account managers available to assist you. These representatives are experts in licensing, volume pricing and other school software related matters. Purchase orders are also accepted for additional convenience.

Yes. They are an authorized education reseller for the products listed on JourneyEd.com. JourneyEd will specialize in the secondary and post-secondary school market, offering software at educational discounts to qualified students, faculty and schools in the USA and Canada. Once you register your software, you will be in full compliance with software copyright regulations.