JourneyEd Support Center

Find JourneyEd helps, faqs and knowledge base quickly

How Long Does It Take for My Electronic Download to Be Sent?

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Electronic downloads are not sent immediately. They generally take 1-3 business days.

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I Finished Downloading My Purchase. Where Was the File Saved?

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The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

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Does JourneyEd Have a Low Price Guarantee?

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Shop with comfort. Buy your software now and if you see a lower advertised price of that same exact item (including our own sale prices) within 30 days of your purchase, JourneyEd will refund the difference. To receive your refund, just provide a copy of the advertisement or written quotation containing the lower price to Customer Service at email [email protected] or fax 866-362-2492. Refunds are usually processed within 24 hours of price verification. Refunds cannot be offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers, rebates promotions, or free-with-purchase offers. JourneyEd reserves the right not to sell products below their cost. 

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Do I Have to Pay Sales Tax At JourneyEd?

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For individual sales, JourneyEd is required to collect sales tax on all taxable sales in all states which administer a sales tax. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. 

Tax-exempt entities and other buyers purchasing products tax-exempt can submit a copy of their tax-exempt certificate or required documentation to receive tax exempt treatment. JourneyEd will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 1-866-947-4525.

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What Payment Types Does JourneyEd Accept?

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JourneyEd accepts PayPal, Visa, Master Card, Discover and American Express. 

Your credit card is not charged until JourneyEd ships your product.

JourneyEd charges sales tax where applicable.

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Can I Still Use the Software That I Have Purchased After I Am No Longer a Student?

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Yes. As long as you purchased the product during the time you were qualified as a student/faculty then you have a legal license copy and can continue to use the software after you leave school. 

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How Will I Know My Academic Document Was Accepted?

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Once your academic document has been reviewed, your account will be marked verified and an email will be sent confirming that your verification has been accepted and your order has been released for processing. 

Academic verification documents are reviewed in the order in which they are received. These documents may take up to 1 business day to be posted to your account after being received.

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Who Do I Contact for Avid Technical Support?

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Avid Technical Support can be reached at 978-640-6789.

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What If I Lost / Broke My Adobe Software Disc and I Need to Reinstall the Software?

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If you purchased Software Assurance on your JourneyEd order for the product at the time of purchase, contact JourneyEd Customer Service for your one time media replacement within one year of the order. 

If Software Assurance was not purchased through JourneyEd, Adobe offers a media replacement program on the current version. Contact Adobe Customer service 800 833 6687 to request a lost media replacement.

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How Do I Get My Adobe Free Upgrade Products That I Qualified For?

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All free upgrade products are supplied direct from Adobe and must be personally requested by the customer to Adobe within their free upgrade qualification timelines by calling 800 833 6687.

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How Can JourneyEd Offer Such Low Prices?

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JourneyEd has partnered with manufacturers that recognize commitment to providing professional software tools at prices that students and teachers can afford. This allows JourneyEd to offer the best tools in the marketplace at the lowest possible price.

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I Am an Individual Customer, How Many Copies Of a Software Title Can I Order?

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Individual customers may only purchase one copy of any software title per year beginning date of purchase.

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Are Schools and Institutions Eligible to Purchase From JourneyEd?

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All schools and academic institutions are eligible to purchase from JourneyEd. To help with the special needs of academic institutions and purchasers, JourneyEd has a dedicated team of account managers available to assist you. These representatives are experts in licensing, volume pricing and other school software related matters. Purchase orders are also accepted for additional convenience.

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Is This Software a Legal, Licensed Copy?

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Yes. They are an authorized education reseller for the products listed on JourneyEd.com. JourneyEd will specialize in the secondary and post-secondary school market, offering software at educational discounts to qualified students, faculty and schools in the USA and Canada. Once you register your software, you will be in full compliance with software copyright regulations.

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Also, you can visit JourneyEd Official Website to get more helps, faqs and knowledge base.

About JourneyEd

Founded in 1990, Journey Education Marketing, Inc. ("JourneyEd") based in Dallas, Texas, is the leading multi-channel software marketer to the K-12 and post-secondary academic markets, which include students, faculty, staff, educational institutions and public school districts. Their Academic eStore Network ("AEN") which includes more than 15,000 online eStores, offers thousands of market-leading software and technology products, including those published by Microsoft and Adobe, at discounts of up to 85 percent off retail prices to verified academic buyers.