June Jacobs Support Center

Find June Jacobs helps, faqs and knowledge base quickly

Are June Jacobs' Products Safe to Use While Pregnant?

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June Jacobs cannot advise which products to use during a pregnancy. June Jacobs will recommend that you contact your physician or primary doctor to address product usage during your pregnancy. 

To speak with a customer service representative over the phone, please call: 1-800-787-7546. June Jacobs is open Monday-Friday 9am-5pm ET.

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I Didn't Get a Shipping Confirmation. Did My Order Ship By June Jacobs?

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June Jacobs' e-mail may have slipped into your spam folder, please check for your order confirmation, otherwise please contact the Customer Service line for help

To speak with a customer service representative over the phone, please call: 1-800-787-7546. 

June Jacobs is open Monday-Friday 9am-5pm ET.

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My Products are Damaged. Why?

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For any item received damaged, please DO NOT THROW AWAY the item. Send an email to June Jacobs and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).

For purchases not made through JuneJacobs.com, June Jacobs will provide you next steps to contact the place of purchase.

To speak with a customer service representative over the phone, please call: 1-800-787-7546. June Jacobs is open Monday-Friday 9am-5pm ET.

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Are June Jacobs' Products Non-comedogenic?

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While their products are not tested to be non-comedogenic, none are "comedogenic". June Jacobs ' company aims to not use ingredients that, to knowledge, cause acne breakouts or clogged pores.

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What Order Should I Apply My Serums and Moisturizers At June Jacobs?

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June Jacobs will advise applying products on from thinnest-to-thickest in texture. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serum will be applied first followed by moisturizer.

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Why Doesn't My Pump Work?

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There are several reasons for inconsistent evacuation:

For initial use, the pump must be primed anywhere from 5-15 times. As there is no dip tube, this will create a suction to allow product to dispense. 

If there is an empty space/no product between the top of the bulk and the base of the pump, the product will not evacuate. You will need to prime or continue pumping until there is no empty space between the top of bulk and the base of the pump in order to create a vacuum for the product to dispense properly. 

Another possible cause for the dispensing issue will be hidden air pockets in the product itself. 

This can happen if the product is stored on the side, not used consistently or if the product is tossed around in a hand bag. In order for proper, consistent evacuation, the pump will need to be re-primed to make contact with product and for dispensing to occur. A gentle tapping of the bottle onto a hard surface may also help remove air pockets. The pump must be screwed on tightly.

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How Can I Contact June Jacobs?

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  • Phone: 1-800-787-7546
  • Email: support@junejacobs.zendesk.com  
  • Return Address:  
June Jacobs  
Attn: Returns Department
45 Mayhill Street
Saddlebrook, NJ 07663

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Also, you can visit June Jacobs Official Website to get more helps, faqs and knowledge base.

About June Jacobs

A Rich History of Spa Heritage & Family Traditions

For over thirty years, June Jacobs has been a world-renowned spa visionary and beauty and wellness expert. June, together with her daughter Rochelle, created a line centered on highly-efficacious, natural ingredients formulated to deliver immediate, impactful results with long-term benefits. All products feature cutting-edge botanical extracts, high quality actives and a 20-year U.S. patented anti-oxidant blend of white, red and green tea extracts combined with goji berry, pomegranate and grape seed extracts to help prevent the visible signs of premature aging. Every product is made without parabens, sulfates, synthetic preservatives, synthetic dyes, artificial fragrances, artificial colors, petrolatum and mineral oil. Behold the key to unlocking the power of your natural beauty. Experience the ultimate lifestyle of skin health and wellness.

The exclusive June Jacobs collection can be found at the most prestigious spas, resorts and select specialty retailers worldwide.

A Lifestyle of Skin Health & Wellness

All products are formulated under the philosophy that the skin’s absorption of pure ingredients and active botanicals without harsh chemicals achieves the highest level of efficacy in enhancing overall skin wellness. We believe that a lifestyle that prevents aging from the outside is as important for serenity and well-being as staying healthy on the inside. By combining the latest in technological innovations with nature-based ingredients, we offer a holistic approach developed from the luxurious treatments performed at spas worldwide to restore skin’s natural balance.

Our approach caters to all skin types and skin concerns to allow for the most customized treatment plan that anyone can use.