Kaufmann-Mercantile Support Center

Once Kaufmann-Mercantile has received your return, it may take a few business days to process and credit your account. If you have any questions or concerns about the return process, contact support@kaufmann-mercantile.com.

If an item arrives in less than perfect condition, please notify Kaufmann-Mercantile by contacting support@kaufmann-mercantile.com. Kaufmann-Mercantile will do all they can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact Kaufmann-Mercantile for a return of the original item. Kaufmann-Mercantile will do their best to assist you with this process.

Due to the unique selection of products they carry, Kaufmann-Mercantile 's return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Support team through the Contact Us page or emailing support@kaufmann-mercantile.com. 

Items that are made-to-order or one-of-a-kind are not eligible for return.

Many of the products featured on Kaufmann Mercantile are created by hand or made to order specifically for you and ship directly to you from around the world, so please know that shipping times vary and are often not negotiable. However, if you would like to expedite delivery after initial dispatch, please contact Support team as soon as possible for shipping options. The service fee for expedited deliveries varies according to method and location of delivery.

Shipping costs vary depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination. Additional shipping charges may apply for larger items.

Any available store credit will appear in the top right corner of the homepage. The total will automatically be applied to your next order when you reach the payment page. All store credit will expire after 12 months from the date of issue.

Absolutely. Kaufmann Mercantile uses the most up-to-date secure servers to process payments and manage your personal information.

Kaufmann-Mercantile currently accepts American Express, Visa, Mastercard, Discover, and Paypal for United States and international orders. Additionally, Kaufmann-Mercantile accepts most Maestro, Diners Club and JCB for non-US countries. 

Sales tax depends on the shipping destination and will be calculated during checkout.

Yes. You may place phone order by contacting Support team at (855) 848-3778 Monday – Friday, 9am - 6 pm EST.