Kevyn Aucoin Beauty Support Center

Find Kevyn Aucoin Beauty helps, faqs and knowledge base quickly

When is the Discount Applied?

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All prices on the site are discounted prices once you login.  Your discount will also be applied at checkout.

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How Do I Place My Order In Kevyn Aucoin Beauty?

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You need to sign in with your user name and password in order to receive the 40% discount for Pro Artists.To be a Pro Artist account, you need to submit your application on Pro Only.

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Am I Eligible for Any Promotions?/why Did Not I Get the Gifts/samples/discounts As Your Site Stated for Promotion If There is An

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Unless otherwise specified, all promotions/sale running on our site are for average customers, not for Pro Artists, as Pro Artists already enjoy considerable discounts on every order.

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Is There a Taste Or Smell to the Lip Products?

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Yes, the lip products have a fig flavor, natural oils and mango butter to hydrate and condition your lips.

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What is the Safest Way to Remove Your Products?

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Any makeup remover that works with your skin will be best to remove the products. Oil-based removers will remove oil-based and waterproof products with the most ease.

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The Item Arrived Damaged, What Should I Do?

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When your Kevyn Aucoin.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact Kevyn Aucoin Beauty immediately at [email protected] or (888) 367-1319. Please provide your order number along with your email address for the fastest service.

To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, Kevyn Aucoin Beaut confirms that it is damaged or defective, Kevyn Aucoin Beauty will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.

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What is the Return Policy Of Kevyn Aucoin Beauty?

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To return/exchange a Kevynaucoin.com purchase within 30 days of purchase: Please contact the Customer Service Department at [email protected] or (888) 367-1319. Returns are only accepted for products that are in new or gently used condition. Upon customer service approval, Kevyn Aucoin Beauty will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval

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Will I (the Customer) Receive Free Samples?

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Kevyn Aucoin Beauty currently offers a choice of deluxe sample with every order over $50. Kevyn Aucoin Beauty also occasionally runs special promotions that may allow you to choose more than one sample. Should you have a special request, please contact the Customer Service Department at [email protected] or (888) 367-1319.

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My Item Never Arrived. What's Next?

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Please contact Customer Service Department at [email protected] or (888) 367-1319. In order to receive the fastest service, please provide the order number along with your email address.

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Also, you can visit Kevyn Aucoin Beauty Official Website to get more helps, faqs and knowledge base.

About Kevyn Aucoin Beauty

Kevyn Aucoin made it his mission to share his techniques with anyone willing to learn them; he made his methods accessible to millions in his bestselling books – The Art of Makeup, Making Faces and Face Forward. In them, he divulged the secrets of his art, teaching makeup application step-by-step in his own words. These makeup ‘bibles’ are timeless must-haves for artists and beauty consumers today.

The iconic makeup artist later launched his namesake brand in 2001. Today, Kevyn Aucoin Beauty is a visionary collection of cosmetics and tools that reflect artistic expertise and philosophies, which is deeply rooted in values of empowerment, originality, and inclusivity. It is a brand for anyone and everyone, and made accessible by way of innovative, easy-to-use and beautiful formulas. Kevyn Aucoin Beauty products and techniques celebrate fearless creativity that is obtainable by all. Beauty belongs to the brave.