Kevyn Aucoin Beauty Support Center

All prices on the site are discounted prices once you login.  Your discount will also be applied at checkout.

You need to sign in with your user name and password in order to receive the 40% discount for Pro Artists.To be a Pro Artist account, you need to submit your application on Pro Only.

Unless otherwise specified, all promotions/sale running on our site are for average customers, not for Pro Artists, as Pro Artists already enjoy considerable discounts on every order.

Yes, the lip products have a fig flavor, natural oils and mango butter to hydrate and condition your lips.

Any makeup remover that works with your skin will be best to remove the products. Oil-based removers will remove oil-based and waterproof products with the most ease.

When your Kevyn Aucoin.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact Kevyn Aucoin Beauty immediately at customerservice@kevynaucoin.com or (888) 367-1319. Please provide your order number along with your email address for the fastest service.

To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, Kevyn Aucoin Beaut confirms that it is damaged or defective, Kevyn Aucoin Beauty will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.

To return/exchange a Kevynaucoin.com purchase within 30 days of purchase: Please contact the Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319. Returns are only accepted for products that are in new or gently used condition. Upon customer service approval, Kevyn Aucoin Beauty will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval

Kevyn Aucoin Beauty currently offers a choice of deluxe sample with every order over $50. Kevyn Aucoin Beauty also occasionally runs special promotions that may allow you to choose more than one sample. Should you have a special request, please contact the Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319.

Please contact Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319. In order to receive the fastest service, please provide the order number along with your email address.