Kids Foot Locker Support Center

Anytime a freight forwarder is used Kids Foot Locker will not be accountable for damage, defect, material difference or loss that arises to products after handing off to the freight forwarder. Kids Foot Locker insists that you as the customer should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility. If the package destination is to a forwarder and not the customer, Kids Foot Locker is no longer held accountable for missing/damaged packages.

Rush orders placed on a business day (Monday-Friday) prior to 2 P.M. Central Time will ship the same day, subject to complete verification. Rush orders placed after 2 P.M. Central Time will ship the following business day, subject to complete verification. Rush orders processed on the weekend will ship on the next business day. Please allow the delivery time on the selected service for your package to arrive once it leaves Distribution Center. Business days do not include weekends (Saturday and Sunday) or US holidays.

Street addresses are normally required to ensure proper delivery. If you do not have a street address (i.e. P.O. Box Only), please call Customer Service at 1.800.991.6684 immediately after placing your order on-line so that Kids Foot Locker may make the proper arrangements to ensure your package is delivered. 

Street addresses are normally required to ensure Kids Foot Locker deliver your order as expected. If you do not have a street address (i.e. PO Box), please call Customer Service for assistance at 1.800.991.6684 immediately after submitting your order online. 

Orders sent to PO Boxes can only be sent via ground delivery. Expedited shipping is not available to PO Boxes. Please allow the standard shipping time for delivery.

If you would like to ship one order to multiple addresses, please contact Customer Service Department at 1.800.991.6684.

Kids Foot Locker is required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax. See the list below for those states that will not be charged sales tax: 

• Alaska 
• Delaware
• Montana
• New Hampshire
• Oregon
• APO Miami
• Military Address
• FPO Military
• American Samoa
• Yukon Territory

Kids Foot Locker will be happy to give you a price adjustment on items purchased from Kids Foot Locker within 10 days of the order date for any item that has a price reduction. Kids Foot Locker will apologize, but Kids Foot Locker is unable to honor price adjustments after the 10 day time period or the sale expiration date.

When an order is sent to Kids Foot Locker from site, Kids Foot Locker is generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact Kids Foot Locker if you wish to make a change. However, due to the above, Kids Foot Locker cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped. If your order is sent out in multiple shipments, (items may ship from a store, and/or warehouse) separate authorizations and charges for each shipment may appear on your account.

• Debit cards (deducts from your bank account) 
• Visa
• MasterCard
• Discover Network
• American Express
• JCB (All accounts are billed in US Dollars.)
• Diners Club International (14 digit card number beginning with 36)
• Personal Checks*
• Money Orders

• Debit cards (deducts from your bank account) 
• Visa
• MasterCard
• Discover Network
• American Express
• JCB (All accounts are billed in US Dollars.)
• Diners Club International (14 digit card number beginning with 36)

• Debit cards (deducts from your bank account) 
• Visa
• MasterCard
• Discover Network
• American Express
• JCB (All accounts are billed in US Dollars.)

For your protection, Kids Foot Locker reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.

Kids Foot Locker is standing by 24 hours a day, seven days a week!

• DOMESTIC CUSTOMERS 1.800.991.6684
• INTERNATIONAL CUSTOMERS 1.715.261.9710