Kipling Support Center

Find Kipling helps, faqs and knowledge base quickly

If an Item Goes On Sale, Can I Get a Credit for the Price Difference?


If Kipling makes a permanent price reduction you may request a one-time price adjustment on full price merchandise within 14 days from the ship date. Promotional items can receive a one-time price adjustment within 7 days from the ship date.

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Where Can I Find the Measurements Of Your Products?


Product measurements are listed under the description tab on each product page. Product measurements are taken as follows:

Drop length
The distance between the strap and the body of the bag, measured from the center of the strap to the center of the top of the bag. The drop length measurement allows you to figure out where exactly the bag will fall on your frame.

The top-to-bottom distance measured of the body of the bag.

The distance measured for the body of the bag, taken from side-seam to side-seam.

The distance of the side of the bag, measured along the bottom of the bag.

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How Should I Care for My Kipling Product?


The crinkle nylon handbags, backpacks, totes, accessories, and luggage can be softly cleaned with a wet cloth. Simply wipe the outside fabric and hang to dry.

In case of a deep stain, clean the fabric with a cloth or soft brush using water and mild soap. Be sure to limit the exposure to direct heat or sunlight to avoid fading, avoid bleach, and do not soak in water.

Insider tip: Use caution when carrying a light bag while wearing dark colored denim to prevent color transfer.

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Where are the Kipling Headquarters Located?


Kipling North America is headquartered in Jersey City, NJ. The Kipling global headquarters is located in Bornem, Belgium.

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Also, you can visit Kipling Official Website to get more helps, faqs and knowledge base.

About Kipling

Kipling is a retailer that sells a variety of bags including handbags, totes, backpacks and laptop bags to customers all over the world. It is a division of VF Sportswear, Inc. According to reviews, customers appreciate the discounts and the wide range of products.