Koh Gen Do Cosmetics Support Center

Find Koh Gen Do Cosmetics helps, faqs and knowledge base quickly

Can I Apply a Discount Code to My Gift Card Purchase?

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Only one discount code can be applied to gift cards redemptions.

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Does My Promotion Code Apply to Every Order?

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Promotion codes and the discounts or gift with purchase they provide, will only apply once and cannot be reused. In addition, promotion codes cannot be combined.

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My Tracking Number Says My Package Was Delivered But I Have Not Received It.

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Koh Gen Do is not responsible for any delivered packages that are lost or stolen. If a package is lost or stolen please contact USPS with your tracking number at 1-800-275-8777 to submit a claim.

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Do I Have to Sign for My Package?

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All USPS packages will have a signature upon delivery to ensure safe and accurate delivery on all orders over $50.

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Can I Choose a Different Shipping Carrier?

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You may choose to expedite ship through UPS carrier, however you will be charged for the shipping costs.

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When Will My Order Ship From Koh Gen Do Cosmetics?

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Orders shipped through standard USPS (US Postal Service) will ship within 3 business days. You will receive a tracking number from Koh Gen Do via email.

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Also, you can visit Koh Gen Do Cosmetics Official Website to get more helps, faqs and knowledge base.

About Koh Gen Do Cosmetics

Born in Tokyo and raised on movie sets around the world, Koh Gen Do combines the planet’s most precious botanicals with Japanese skincare technology to nourish and protect your complexion’s natural ability to regenerate and thrive.