Kohl's Support Center

Find Kohl's helps, faqs and knowledge base quickly

Is There a Time Limit for Returns?


It has the capability to locate a Kohl's Charge or major credit card purchase for up to 16 months after the purchase date. Once the purchase is located, the credit may be applied to your account. If you no longer have the Kohl's Charge account or major credit card, you will receive a Kohl's Merchandise Credit or corporate-issued refund. At this time, non-Kohl's Charge purchases, or purchases made outside of the 16 month timeframe may also receive a Kohl's Merchandise Credit or a corporate-issued refund.

If you made your purchase in a physical Kohl's Store, visit the Returns Counter where Kohl's might be able to locate your purchase even further back!

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Can I Cancel Or Change My Order?


While Kohl's may not be able to make every change to your recent order, you can simply cancel your order within approximately 30 minutes* of the time you placed it and create a new order with all of the changes you need to make.

The 30-minute grace period doesn't apply to orders with Buy Online, Free Store Pickup or Same Day Delivery orders.

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How Do I Track My Order form Kohl's?


Once your order has shipped, Kohl's will send you an email with a link to track your order. You can check the status of your package once it's in transit.

You can also sign up for text alerts about your package. You'll know when your package ships, when it's about to be delivered, and when it's been delivered.

Note: Some UPS and FedEx shipments are handed over to your local post office for final delivery. If your package says delivered on UPS.com or FedEx.com and you still don't have it, search using the long, all numeric tracking number on USPS.com for additional tracking information.

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Also, you can visit Kohl's Official Website to get more helps, faqs and knowledge base.

About Kohl's

At Kohl’s, our goal is to be the most engaging retailer in America, and that includes our online experience. That’s why partnering with Kohl’s to create customized digital advertising solutions is the perfect way to reach your ideal shopper.

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