KoreanMall Support Center

During checkout process, you can check your shipping fee (if any) in the Total Prices > Shipping.

KoreanMall tries their best to deliver items to our customers quickly with minimal shipping rates.
Current shipping rates are calculated based on weight, dimensions, origin, and destination.
Your shipping fee (if any) will be clearly stated during the checkout.

Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to
try to protect the personal information that you provide, including:

• Using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details);
• Requiring you to establish a password to access your account on our Website;
• Not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number);
• Egularly monitoring our servers and IT systems for possible vulnerabilities and attacks. Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information online in a non-protected environment (such as a message board, shopping list, or in chat areas) then that information can be collected and used by others outside of our or your control.

To provide the Website and KoreanMall' services, KoreanMall workS with a number of carefully selected third parties, such as delivery and payment partners. We may share your personal information with our partners in order to operate KoreanMall'S business and provide the Website and services. Please note that KoreanMall does not share your information with any third party advertisers or networks for the provision of third party advertising on KoreanMall's Website.

You may request order cancellation within 14 days of receiving it. Once the products are returned you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order. In the rare event that the goods you receive are faulty or not as ordered, please contact them immediately to arrange replacement or reimbursement. Please check their Returns & Refunds page for further information on returns and exchanges.

Delivery times may vary depending on the availability of the products and your delivery address. If no one is available at your address to sign for your order, the delivery partner will leave you a note and you will need to contact them to rearrange delivery. Please note that the seller cannot assume responsibility for unsuccessful delivery due to inaccurate shipping information and address or absence of the receiver.