You may request order cancellation within 14 days of receiving it. Once the products are returned you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order. In the rare event that the goods you receive are faulty or not as ordered, please contact them immediately to arrange replacement or reimbursement. Please check their Returns & Refunds page for further information on returns and exchanges.
Delivery times may vary depending on the availability of the products and your delivery address. If no one is available at your address to sign for your order, the delivery partner will leave you a note and you will need to contact them to rearrange delivery. Please note that the seller cannot assume responsibility for unsuccessful delivery due to inaccurate shipping information and address or absence of the receiver.
Also, you can visit KoreanMall Official Website to get more helps, faqs and knowledge base.
Koreanmall is a Korea-based online retailer specializing in Korean products which offer Cosmetics, Fashions, Beauty, Foods, Babies & Toddlers, Sports and more. KoreanMall.com is No.1 Korean Global Online Shopping Mall selling Korean products.