L'Occitane UK Support Center

As an online business our prices change in response to trends, stock and seasonal special offers. In this case L'Occitane UK will not refund the difference.

The tax refund scheme is only applicable to purchases made in stores, and does not include any online or mail order purchases. Sorry for the disappointment this may cause you.

If you return your full order, your delivery charge will be refunded as well as your product costs. L'Occitane will credit your debit or credit card within a maximum of 15 days (usually within 7 days) of receiving your returned items.

L'Occitane UK aims to credit your debit or credit card within 7 days of you returning products to them.  

Please allow a maximum of 28 days (from the date you return your package) for your return to be processed. 

So that you can discover a wider range of products and beautiful perfumes, L'Occitane will invite you to visit your nearest store. L'Occitane's expert beauty advisors will be able to provide you with a tailored consultation and you will also be able to try the luxurious textures and scents for yourself so that we can find a routine most suited to your needs. L'Occitane is afraid they are unable to send any samples at this time. 

The very best way to be kept up to date on our new products, in-store events and special offers and vouchers is to register for email newsletter. 

You may also like to know that you can choose 3 free samples with any order when you shop online, and L'Occitane also offers free delivery on all orders over £35.

OPEN means your order has not been processed yet. 

PICKING means your order could be at any point between the warehouse preparing it and despatching your products. 

SHIPPED/ INVOICED/ CLOSED means your order has left warehouse and is on its way to you. At this stage an email confirming the despatch should have been sent to you. 

CANCELLED means that your order has been cancelled either by you or by L'Occitane UK , or that your order did not process correctly. 

HOLD means that one of your items is out of stock and L'Occitane UK is holding your order until we receive next stock delivery. 

NEW means that you requested to have your order amended and L'Occitane UK is currently processing your update. 

So sorry you are unable to pay with your gift card.

Please ensure that your gift card is within the date and you enter the 19-digit number in the PAYMENT section at the checkout by choosing GIFT CARD payment method.  

If the issue persists, please get in touch with Customer Service team on 0800 368 9000, Monday to Friday - 9.00 am to 6.00 pm, Saturdays - 9.00 am to 5.00pm (excluding bank holidays) or email L'Occitane  at contact@loccitane.co.uk.

L'Occitane UK will happily prepare your gift for you. L'Occitane UK's gift-wrapping service is free of charge. Simply select 'My order is a gift'. You will also see a box where you can enter your gift message, which L'Occitane UK will print onto a gift card for you and place it with your order. (L'Occitane UK is only able to print one card per order) 

When L'Occitane UK gifts wrap your order they will place your order into a L'OCCITANE luxury gift box, or gift bag, whichever is more suitable according to the size of your product.