La Roche-Posay Support Center

If you are a consumer, log in to your La Roche-Posay account profile here and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.

Physicians can not change/modify billing or shipping addresses online. Please call your company representative to request this change or click here to send an email.

Log in to your La Roche-Posay membership here and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.

Standard Shipping Charges - UPS Ground

1. Order Totals: $000.01 - $100.00 = $5.00 shipping charge
2. Order Totals: $100.01 - $200.00 = $6.00 shipping charge
3. Order Totals: $200.01 - $300.00 = $7.00 shipping charge
4. Order Totals: $300.01 - $400.00 = $8.00 shipping charge

UPS Next Day, 2nd Day Shipping

1. Next Day Air is a $25.00 flat rate (contiguous US), regardless of $ amount of order (1-2 business days)
2. 2nd Day Air is a $15.00 flat rate (contiguous US), regardless of $ amount of order (2-3 business days)
3. WorldShip 2nd Day Air (Alaska, Hawaii, Puerto Rico & US Territories) cost is $25.00 flat rate, regardless of $ amount of order (2-3 business days)

All orders shipped from laroche-posay.us will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.

You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section for La Roche-Posay registered members. If you have questions about your order, please call us at 1-800-560-1803 or email La Roche-Posay and La Roche-Posay will be happy to assist you.