Lambert Vet Supply Support Center
Find Lambert Vet Supply helps, faqs and knowledge base quickly
Once My Order Has Processed, When Will It Be Shipped?
FedEx SmartPost, Please allow 4 -7 business days for delivery.
Please note: unless otherwise specified your package may ship via FedEx SmartPost. With the SmartPost ship service, your package is shipped via the FedEx Ground Network and handed off to your local Post Office for final delivery. FedEx SmartPost reaches every U.S. address, including P.O. Boxes and military APO, FPO and DPO destinations.
2nd Day Shipping
Products shipped via 2nd Day Service are shipped Monday-Wednesday. Orders taken after 11 a.m. CT on Wednesday will be shipped on the following Monday.
Overnight Shipping
Products shipped via Overnight Service are shipped Monday-Thursday. Orders received after 11 a.m. CT on Thursday will be shipped the following Monday.
Please note for Fed-Ex orders: Please add a comment in the space provided at the bottom of the checkout page if you wish to require a signature for orders under $199 or to waive a signature for orders over $200. Signatures are required for orders over $500 without exception.
Lambert Vet Supply is not responsible for misdirected, weather-delayed, or undeliverable packages. Shipping charges are the responsibility of the customer. Please note once a product has shipped it is considered a complete sale.
What is the Handling Fee?
Effective June 13, 2011, each order processed through LambertVetSupply.com will be subject to a $1 handling fee. This fee covers rising fuel costs and will be applied to the shopping cart upon checkout.
What are Dropship Items (items Shipped Directly From Manufacturer) and How are They Handled?
Items marked as "Ships directly from manufacturer", must be ordered over the phone with a customer service representative. Shipping costs for drop ship items vary by manufacturer and/or distributors and subject to change.
What is an Oversized Item?
Any item that weighs over 8 pounds is considered an oversized item. Orders containing oversized items will be assessed a $4 oversized fee per item. Orders containing oversized items must ship via ground service. Second day and overnight service is unavailable for oversized items.
I Ordered a Prescription for My Pet. Is It Returnable Or Refundable?
All prescription items are Non-Returnable and Non-Refundable. Prescription items can only be shipped within the 50 states. Please allow an additional business day for processing of prescription items. If other items are included in the same order as a prescription item, the prescription item will ship separately.
What Carrier Services Does Lambert Vet Supply Use?
Lambert Vet Supply contracts with the following carriers:
- FedEx Ground
- FedEx Express
- United States Postal Service
The Overnight Shipping option is limited to Standard Overnight services only, and excludes First and Priority Overnight services. This means that only business days (Monday-Friday) are used in calculating transit times. Saturday delivery is available in certain, but not all, areas for an additional fee. If Saturday delivery is desired, please call Customer Service at 800-344-6337 to complete your order.
When Will My Order Be Processed By Lambert Vet Supply?
All orders, regardless of shipping method, placed after 11 a.m. Central Time (CT) will be processed the following business day. Currently, Lambert VetSupply is not able to process orders on Saturday and Sunday.
How to Contact Lambert Vet Supply?
Customer Service
Call 800-344-6337
Monday-Friday:
7 a.m. - 6 p.m. CT
Saturday:
9 a.m. - 4 p.m. CT
Also, you can visit Lambert Vet Supply Official Website to get more helps, faqs and knowledge base.
About Lambert Vet Supply
Lambert Vet Supply (LVS) was established in 1994 with a twofold mission: first to provide pet owners with quality pet supplies, pet medications and veterinary supplies at competitive prices; Second, to provide the best customer care in the industry starting with friendly, experienced sales people committed to making LVS your lifetime source for the pet advice and products for the health and wellbeing of your pet.
Our reputation as the professional's authority in the pet care business has been earned by providing quality discount pet supplies, pet vaccines, kennel supplies and other pet related accessories. Our service is focused on your total satisfaction.