Lands' End Support Center
Find Lands' End helps, faqs and knowledge base quickly
What the Lands' End's Detail Policy Of Refunds?
Refunds will be issued in the original form of payment. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program or if the order was a gift, you’ll be issued a Lands’ End Gift Card.
If you return an item where the record of purchase dates back 9 months or greater, Lands' End will issue a refund in the form of a refund check.
If you return an item for which there is no record of purchase, Lands' End will issue a refund for the item’s lowest sale price in the form of a Lands’ End Gift Card.
If I Want to Reorder, What Can I Do?
Choose whichever method is most convenient:
- Send back the items you wish to return, then place a new order online
- Send back the items you wish to return along with your completed reorder
- Call Lands' End at 1-800-963-4816, or
- Fax Lands' End your completed packing slip reorder section at 1-800-332-0103.
How Do I Make a Return Or Exchange?
Lands' End's return policy:
"Guaranteed.Period.® If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price."
Even for items that have been personalized with monogramming or hemming, when we say everything, we mean it. Guaranteed.Period.®
Return/Exchange instructions:
You can return items to stores or mail them back to us – your choice.
How Do I Track My Order Online?
Enter your order number and zip code at Track My Order.
If you don’t have your order number, sign into your Personal Shopping Account and click on “Order History & Tracking.”
If you are unable to track your order using the processes above, contact us via live chat or call one of our helpful specialists at 800.963.4816.
How Do I Receive Free Shipping?
Shipping is free every day for orders with an order value of $50 or more per shipping address. No promotion code required.
For orders with an order value* of $49.99 or less, Lands' End offers the low flat rate of $8 per shipping address.
Order value is your merchandise total after a promotion is applied or other discounts are subtracted. Excludes personalization, gift boxing, shipping, taxes and gift cards.
Can I Change Or Add to My Order After It Has Been Placed?
Yes, but only on orders made that same day. Your options are to:
- Log in to your personal shopping account and click “Order History & Tracking” to edit your order before 10:00 p.m. C.T.
- Contact Lands' End before 10:00 p.m. C.T. via live chat or call one of our helpful specialists at 800.963.4816. for assistance.
How Do I Cancel My Order at Lands' End?
Orders can only be canceled on the same day they were placed.
Log in to your personal shopping account and click “Order History & Tracking” to cancel your order before 10:00 p.m. C.T. on the same day it was placed.
Contact Lands' End via live chat or call one of our helpful specialists at 800.963.4816. to cancel your order before 10:00 p.m. C.T. on the same day it was placed.
Also, you can visit Lands' End Official Website to get more helps, faqs and knowledge base.
About Lands' End
Lands’ End is a clothing and accessories retail store that believes in the American spirit and has deep nautical roots. Known for creating stylish, well made apparel for men, women and kids, they always have the customer top of mind. Guided by their principles of creating versatile, durable and quality items, Lands’ End also provides an unbeatable Guaranteed. Period.® return policy and monogram services to add the special touch on any piece.