Laura Geller Support Center

Find Laura Geller helps, faqs and knowledge base quickly

Does Laura Geller Offer Product Samples?

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From time to time, free shipping and sample offers may be available on LauraGeller.com. Sign up for the newsletter to receive special offers throughout the year. Offers are valid while supplies last and may not be combined with any other offers. Only one offer code will be honored per order. Laura Geller reserve the right to change any offer at any time due to technical complications or unforeseen circumstances. Offer code must be entered during checkout in order to redeem the offer. Shipping, tax and gift wrap charges do not count towards the hurdle for special offers.

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Does Laura Geller Test On Animals?

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Laura Geller Beauty products are not tested on animals. The company is cruelty-free.

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Do These New Cartons Indicate the Products Have Changed?

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Product integrity and quality have not changed. Laura Geller is still the same brand you love, only with updated packaging.

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I See My Laura Geller Beauty Products Look Different Than They Used To. How Come?

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Good things come in NEW packages! Laura Geller has kept everything you love about Laura Geller Beauty exactly the same. Only the packaging is prettier. Laura Geller has lightened it, brightened it and made it oh, so beautiful.

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My Internet Service Provider Filters Unwanted Email and Spam. Could These Filters Block Email That I Wish to Receive?

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Yes, they may. Spam filters can restrict wanted email as well as unwanted email. Please update your email settings to designate laurageller.com as a legitimate contact, ensuring that all future correspondence regarding your orders will be accepted.

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How Do I Apply a Discount Code Or Redeem an Offer?

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There is only ONE offer allowed per order (with the exception of Free Shipping over $50 – no code required). During checkout, at the first step (‘Shopping Bag’ page), enter the code in the ‘Offer Code’ field and click ‘Apply’. The offeror discount will automatically appear on the page. If there is no code provided for the offer, please check that you have reached the minimum required price or product threshold and the offer will be automatically applied. Coupon codes cannot be used or applied to orders already placed. Supplies of all free gift offers are limited. No substitutes are allowed for free gifts or free sample offers; quantities are limited.

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My Order Went Through Multiple Times / I Have Received Multiple Charges for My Order. What Do I Do?

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This usually happens when the ‘Submit Order' button is clicked more than once. After orders are imported to the warehouse Laura Geller is unable to cancel or edit them, however, please email info@lauragellerbeauty.com and a member of the Customer Service team will be happy to assist in resolving this matter. Please have your order confirmation # (or #s if you received multiple orders) ready or include in your email.

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Can I Return an Individual Item for an Exchange In a Kit for a Different One?

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You may not return individual items within any kits, but you are welcome to return your kit in its entirety for a refund or an exchange.

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Does Laura Geller Offer Price Adjustments?

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Laura Geller does not offer price adjustments on any products.

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An Item(s) Within My Package From My LauraGeller.com Order Arrived Broken. Does Laura Geller Offer Replacements?

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Laura Geller is so sorry to hear this happened and they would be happy to help you! To expedite your replacement request, please email info@lauragellerbeauty.com an image(s) of the damaged item(s). Once Laura Geller receives the image(s), a member of the Customer Service team will contact you directly.

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I Received a Shipment Confirmation Email, But the Tracking # Doesn’t Work.

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Please email info@lauragellerbeauty.com and a member of the Customer Service team will be happy to assist you.

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Can I Change Or Cancel My LauraGeller.com Order Once It’s Placed?

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Unfortunately, once your order has been placed it cannot be canceled. Once an order has been placed it cannot be changed or edited. All sales and sale items are final and cannot be changed or canceled.

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Also, you can visit Laura Geller Official Website to get more helps, faqs and knowledge base.

About Laura Geller

From an early age, Laura Geller has had a love affair with beauty. Her passion led her to become a successful make-up artist, working under the bright lights of Broadway and behind-the-scenes with celebrities and socialites. But it was Laura’s devotion to making make-up work for real women that led her to create her own beauty brand and launch it on QVC over 20 years ago.

Laura believes that beauty is for everyone and should be uncomplicated, mistake-proof and fun. At heart, she is a teacher. Every time Laura is on air, she conducts a master make-up class, with her uniquely warm and inviting approach. Using tips & tricks, Laura translates professional application into techniques that work for real women, every day. She demonstrates how easy and fun the transformation of beauty can be.

Laura was a pioneer in bringing primer into every woman’s make-up routine and the Spackle® collection of primers has become iconic. Laura is also famous for her collection of Baked cosmetics handmade in Italy – cult favorites of women for over a dozen years.

Laura is a board member of the CEW Foundation, the non-profit organization that created the Cancer & Careers program dedicated to empowering and educating people with cancer to thrive in their workplace by providing expert advice, interactive tools and educational events. In 2011, she was also honored by the City of Hope, a leading research and treatment center for cancer and other life-threatening diseases, in recognition of her generous support of multiple cancer-focused charities. In 2012, Crain’s New York Business recognized Laura as one of the Top Entrepreneurs of the Year. Born and raised nearby, Laura lives with her son Daniel in New York City.