LEGOLAND Support Center

Find LEGOLAND helps, faqs and knowledge base quickly

Where Can I Purchase the Passes?

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Passes for LEGOLAND® Japan can be purchased on website or at any Seven-Eleven store in Japan.

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I Want to Change Some Of the Information That I Have Registered. What Should I Do?

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LEGOLAND will regret that it is not possible to change information once it has been registered.  

However, you may change the e-mail address, to which LEGOLAND® Japan will send you information, by contacting Customer Service.

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Can I Upgrade My ONE DAY PASS to an Annual Pass?

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Yes, of course. You can upgrade your family pass at Guest Services on park, only on the day of your visit.

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I Have Somehow Lost My Annual Pass. Can It Be Reissued?

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In case your Annual Pass is lost, stolen or damaged, please contact LEGOLAND® Japan Customer Service or please inquire at a ticket booth on park. Please note that there is a ¥ 500 charge for reissuance of an Annual Pass. In case you lost your Annual Pass ticket, which you purchased from 7-Eleven before you could convert it to an Annual Pass chip card, LEGOLAND is unfortunately unable to issue an Annual Pass.

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Can I Get a Refund On a Pass I That Purchased?

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Please note that passes are non-refundable/non-cancellable in principle.

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What Types Of Admission Tickets are Available?

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There are 2 types of admission tickets at LEGOLAND® Japan: “Annual Pass” that offers year ‘round fun and “1 DAY PASS” for enjoying LEGOLAND® Japan on a specified date. 

Annual Pass 

  • Period: April 1 2017 to March 31, 2018, regardless of the first day you visit the park.
  • Price: Adults (Ages 13 and up) JPY17,300; Children (Ages 3 to 12): JPY13,300

1 DAY PASS

  • Period: Valid only for the date you specify when purchasing your pass.
  • Price: Adults (Ages 13 and up): JPY6,900; Children (Ages 3 to 12): JPY5,300.

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How Do I Get to LEGOLAND Japan?

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LEGOLAND Japan is located at Kinjofuto, Minato-ku, Nagoya.

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Does LEGOLAND® Japan Allow Adults to Enter the Park Alone?

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LEGOLAND® Japan is geared for children aged 2 to 12 and their families, but adults are certainly welcome to visit the park on their own. 

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Does LEGOLAND® Japan Allow Children to Enter the Park Alone?

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Children 12 and younger must be accompanied by someone who is at least 16 years of age.

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Can I Bring Lunch Boxes and Drinks In to the Park?

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It is prohibited to bring lunch boxes and drinks into the park, including the following items: 

  • Drinks in bottles/cans
  • Alcoholic beverages
  • Foodstuffs including box lunches, rice balls and other kinds of snacks

However, the following exceptions to the above (please show items at security check, before entering the park).

  • Baby food
  • For guests with special food allergies are permitted to bring lunch boxes into the park.
  • If you have a bottle of max.500ml, that you can put in your bag, you're allowed to bring it.

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How Do I Receive My Annual Pass?

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You must pick up your pass at Guest services. When you pick up your Annual Pass, you will need to present the following: 

  1. The order number in the email confirming your purchase or the voucher issued when you purchased your pass at a Seven-Eleven store.
  2. Any form of identification (such as a driver’s license, official health insurance card or passport, etc.)

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Can I Upgrade my FAMILY PASS to an Annual Pass?

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Yes, of course. You can upgrade your family pass at Guest Services on park, only on the day of your visit. The number of Annual Passes you can upgrade to is limited by the number of visitors for the FAMILY PASS you’ve purchased.

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What is Charity Policy Of LEGOLAND® New York?

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The LEGOLAND® New York Resort’s primary concern is for children. LEGOLAND® New York is delighted to support Merlin Entertainments’ special children’s charity – Merlin’s Magic Wand – who put the magic back into the childhoods of seriously ill and disabled children across the world. By providing tickets and financial support in the form of travel grants, they help thousands of children and their families to have magical days out every year. For children who are too unwell for a day out, they deliver exciting "Taking the Magic to the Children" projects, ranging from sensory rooms to specially adapted playgrounds. 

To find out more about Merlin’s Magic Wand, the eligibility criteria and how you can apply for tickets to LEGOLAND New York, opening in 2020, please visit www.merlinsmagicwand.org. Please note that Merlin’s Magic Wand works directly with children, families and organizations that will benefit from a day out and is unable to provide tickets to assist with fundraising through raffles and auctions.

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How to Contact LEGOLAND® New York?

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For all inquiries about LEGOLAND New York please email LEGOLAND® New York at:
[email protected] 

For all inquiries about joining the team please contact LEGOLAND® New York at:
[email protected] 

For all other inquiries please visit LEGOLAND® New York at Community Welcome Center!
6 North Church Street, Goshen, NY 10924

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Also, you can visit LEGOLAND Official Website to get more helps, faqs and knowledge base.

About LEGOLAND

Fun, colourful and inspirational, LEGOLAND® is where awesome awaits for families looking for a great day out, or the ultimate shortbreak experience. Each LEGOLAND is bursting with interactive family rides, live shows, building workshops, and amazing attractions, including awe-inspiring Miniland areas reflecting iconic buildings and attractions from the Resort location – all built using the iconic LEGO® brick.

Designed specifically for families with children aged 2-12 years old, we have LEGOLAND Resorts in Denmark, Germany, the UK, Malaysia, Dubai, Japan, Florida and California.

Families can extend their stay with our amazing, LEGO themed hotels and accommodation – from the classic LEGOLAND Hotels in Denmark, the UK, California, Florida and Malaysia, the awesome LEGOLAND Castle Hotels in Germany, to our amazing LEGOLAND Holiday Villages in Denmark and Germany. New in 2017, we also introduce the LEGOLAND Beach Retreat in Florida, the LEGOLAND Castle Hotel in the UK, and a new expansion to the Holiday Village in Denmark featuring our first LEGO Ninjago themed lodges.