Lenskart Support Center

Find Lenskart helps, faqs and knowledge base quickly

How Many Days Will They Take to Make My Eyeglasses?

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Lenskart will promise to deliver your purchases to you as quickly as possible. Lenskart will dispatch your order within ~5-12 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location.

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I Haven’t Heard Of Some Of the Brands Available. How Does Lenskart Determine Which Brands to Stock?

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All the brands sold on Lenskart are chosen after carefully looking at their product quality, manufacturing processes, and customer service. There are some brands which Lenskart has brought to Indian from countries such as Italy, to introduce them to the Indian market and you to their superior products.

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What Lenses Will You Use? I Use Thin, Anti-glare Lenses.

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Lenskart understand that a pair of glasses is only as good as the lenses fitted in them. Most anti-glare lenses cost between Rs.1,500 - 2,000 at your local optician. At that price Lenskart give you robotically fitted, anti-glare lenses, with a 1.6 index which is ~35% thinner than market average. In addition Lenskart offer UV-400 protection on all lenses, similar to what is provided in contact lenses across Europe and the USA.

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How Can I Be Sure Of the Quality Of the Frames?

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Quality is at the core of Lenskart’s products. Lenskart's plastic frames are made from the best quality acetate and metal frames are made only from steel or titanium – this makes glasses corrosion and breakage resistant. Lenskart also offer a 1 year warranty on all glasses – in case you have any issues, call Lenskart, and Lenskart will make sure it gets resolved!

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I Really, Really Want to Try the Frames On Before Making a Purchase! What Do I Do?

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Unsure? Use 3D Try-on! Feature – click ‘3D Try-on!’ on the product page of your chosen frame, follow the instructions, and see a 180 degree view of yourself with your chosen frames! Share with your friends and family to find the perfect pair! In addition, Lenskart offer a unique ‘Free Home Trial’ service, across India. Select up to 5 frames (from our non-free frame categories) and delivery executive will bring them to your doorstep for trial!

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I Don’t Know What My Prescription Is. Can Lenskart Help?

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Lenskart offers OPTO, a Home Eye Check-up service to help you ascertain your eye power. Select the ’Home Eye Check-up ‘option after check-out or on homepage, pick a time that is convenient and our trained optometrists will be there to assist you! [Note: Available in metro cities only]

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I Don’t Have My Prescription Handy. is It Important to Give It Right Away?

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It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the SMS and email that Lenskart send you, post order completion. It’s that simple!

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Where Do I Submit My Eye Power Details?

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You can submit your power details after you complete your purchase. Lenskart offer multiple options to provide your prescription to Lenskart – upload a picture, enter it online, email Lenskart ([email protected]) or write to Lenskart on [email protected]

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Will Lenskart Be Able to Make My Complex Power?

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At Lenskart, they stock all powers – simple and complex. The unique robotic technology used in lab ensures that the most complex powers are fitted perfectly, ensuring 100% error-free glasses. 10 lakh+ customers can vouch for the precision with which Lenskart make the eyeglasses!

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Will the Glasses Have My Prescription?

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You can buy glasses fitted with your prescription or even the frames standalone. Lenskart custom-make glasses with single vision, bifocal, or progressive prescriptions across all powers. Lenskart's glasses are ~50% cheaper than market average, since we bypass intermediaries – and best of all, Lenskart will charge the same price, regardless of your power!

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I’m Not Sure About the Size and Fit Of the Frames. What Should I Do?

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At Lenskart, they offer glasses in 3 sizes – small, medium, and large. Click the ‘Frame Size’ link at the bottom of the page to know your size. ~80-90% customers find a medium size frame to be the best fit.

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Also, you can visit Lenskart Official Website to get more helps, faqs and knowledge base.

About Lenskart

Founded in 2010, By an ex-Microsoft 'techie' with no money but truckloads of relentless passion to make a difference in this world, Lenskart is India's fastest growing eyewear business today.

With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business as www.lenskart.com, uniquely designed physical stores, as well as a first of its kind 'home eye check up' service, Lenskart is revolutionizing the eyewear industry in india.