Les Nereides Support Center

Find Les Nereides helps, faqs and knowledge base quickly

How Do I Know My Information is Secure?

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Les Nereides has appropriate security measures in place to protect against the loss, misuse or alteration of information that they have collected from you at site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). Les Nereides always use industry-standard encryption technologies when transferring and receiving your personal information on site. Pages requesting personal information should always have one of these icons.

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How to Contact Les Nereides?

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If you have any questions or concerns, feel free to drop Les Nereides a line. 

EMAIL
[email protected] 

TELEPHONE
240-479-2863 

FAX
301.656.6465 

MAILING ADDRESS
lesnereides-usa.com 

7529 Standish Pl.
Suite 100
Rockville, MD 20855

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How to Make Exchanges At Les Nereides?

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If you would like to exchange an item for another color or size, please contact Les Nereides via email [email protected] or phone 240-479-2863 to ensure that the new item is available. Les Nereides will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. Les Nereides will ship the exchange to you at their expense (does not apply to international orders).

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If I Receive Damaged / Incorrect Items. What Should I Do ?

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If you receive an item that is defective, damaged or incorrect, you must notify Les Nereides via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. Les Nereides will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

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What is the Return Policy Of Les Nereides?

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If you are not satisfied with your online purchase, please follow guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange). 

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored. 
  • The merchandise must be in its original condition and unworn.
  • Les Nereides does not refund shipping charges.
  • Les Nereides does not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
  • Les Nereides is not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

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How to Track My Les Nereides Order?

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Every attempt will be made to process and ship your order the day it's received. Les Nereides will email you when the order is shipped. Les Nereides is unable to ship to APO/FPO or PO Box addresses.

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Can I Make Telephone Orders?

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Yes. Call anytime Monday thru Friday, 9am-5pm (EST) at 240-479-2863.

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How to Place an Les Nereides Order?

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Placing an order with us is easy. Simply follow these steps: 

  • Add an item to your shopping bag by clicking "add item" on the item's product detail page. 
  • When you have finished shopping, click the "cart" button at the top of the page.
  • You will be shown your basket for review.
  • Click "proceed to check out."
  • On the login page new customers should click the "create account."
  • Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
  • Complete the next 3 steps by entering all required information.
  • On step 4, you will be presented with all your order information.
  • Click the "confirm" button to submit the order.
  • You will know that your order has gone through when you receive the "thank you" page with your order number.
  • If you have not received this page, please contact Customer Service at 240-479-2863.
  • Please be advised that once an order is confirmed, you cannot make changes to the order online.

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Can I Use Two Promo Codes for One Order?

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Les Nereides loves a deal, but there are a few little rules: 

  • Only one code may be used per order. 
  • Certain items (including all sale items) are excluded from special offers.
  • Codes may not be applied after an order is processed.

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Does Les Nereides Charge for Sales Tax?

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Sales tax will be charged when applicable.

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Which Payment Method Does Les Nereides Accept?

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Les Nereides will accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed. 

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Also, you can visit Les Nereides Official Website to get more helps, faqs and knowledge base.

About Les Nereides

The wild and fanciful universe of Les Néréides has always found its inspiration in travelling. Collectors and passionate jewelry amateurs, the two designers have gazed admiringly at stands across the world. From the ephemeral markets of India, the garage sales in New York and the vendors at Waterloo, Clignancourt, Vanves and Thailand, Pascale and Enzo brought back treasures from every one of their journeys. Old dolls, night lights, statues, vintage jewelry, paintings, knick knacks and novelties with emotional value all nourished the thriving imaginations of the designers and inspired their collections.

Les Néréides creations are an incarnation of French refinement with a keen eye for detail. The pure lines, harmonious colors, choice of materials are the fruit of a meticulous work. The jewelry is all handmade and hand painted in their workshops. Each piece is unique. Wishing to align tradition with modernity the househas demonstrated technical curiosity accompanied by a permanent quest for innovation.