Lightake Support Center

Please contact Lightake in 24 hours after you have placed your order. You can send an Email to: service@lightake.com with title "Change Address", staff will process your request as a top priority.

Lightake offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.  

Lightake automatically upgrade larger orders to EMS Express for faster delivery. You may check the shipping option in your shopping cart for the words "EMS: free upgrade". 

For countries not served by EMS, Registered Airmail Service will be used instead. In such situation, EMS fee paid will be refunded.

Lightake offers site-wide free shipping, so you pay nothing on shipping at all. Lightake does offer free EMS upgrades for larger orders for faster delivery.

Because Lightake sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Lightake.  

Statistically, well less than 1% percentage of all Lightake orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.  

Although the chance of packages being Customs assessed is small, Lightake strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). Lightake is not responsible for products being confiscated by the Customs in customers' countries.

For wholesale order which is over $500, please contact sales manager via Email: sales@lightake.com , Lightake will provide personal service for your wholesale order.  

The email should include: Product link, Quantity, Shipping method.

Lightake accepts Paypal and Credit Card as payment method right now.

For less than 0.01% orders, due to network problem between Paypal and server, your order number may not appear in your lightake account, please contact staff: service@lightake.com, Lightake will check paypal account and confirm your payment and create the order for you manually. Please include your Paypal Email and transaction ID in it.

For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc).   

LT points = store credit ! 10 LT points = $1, LT points are added into your account by our staff manually. 

Lightake will add LT points into your account as store credit. 1 LT points = $0.1, please Email at: sales@lightake.com when you want to get your store credit in your lightake account.

You can cancel your order only when your order has not been shipped. Please contact Lightake service@lightake.com , Lightake will cancel your order and give you full refund.

Lightake ships the packages via Hong Kong Post Airmail. Lightake's systems are integrated and Lightake has partnership accounts with Hong Kong Post in order to make free shipping offers available.

If you find any products sold in Lightake infringes your IPR, please contact sales manager via Email: sales@lightake.com. Lightake will give you respond in 2 working days.

1. please login your lightake account to see if your order has been in status of "partial shipment" 
2. please contact Lightake at: service@lightake.com

You need to contact before your order has been shipped. Contact Lightake at: service@lightake.com.

Refunds are processed within 1-5 business days, after you received confirmation on the cancelation. 

Once an order request has been received by Lightake, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

Send an Email to: service@lightake.com with the same Email of lightake account. Lightake's staff will reset your password as soon as possible.