Liligal Support Center

Find Liligal helps, faqs and knowledge base quickly

What is the Meaning Of Color Block in Liligal?

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It means that there is more than one color in the item, jointed by two or more different colors.

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Is the Real Color the Same As the Photo from Liligal?

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Yes, but there is a slight color variation due to limitations in photography and the inevitable differences in monitor settings. So the colors shown in the photograph may not correspond 100%.

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I Have Not Received My Refund.

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  1. The refund will be issued within 7 business days.
  2. It normally takes one business day for the refund to appear on your Liligal wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
  3. It normally takes 10-20 business days for the refund to appear on your bank account. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

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Why My Order Has Not Been Confirmed?

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Detailed personal information may be required for orders selected randomly by Liligal's fraud prevention team for further verification before sending out. It is Liligal's responsibility to protect shoppers from any unwanted billings. If the verification is not completed within 21 days, your order will be subject to cancellation without further notice.

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I Don't Need the Order.

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If you don't need the order, when it arrives, you can refuse the order or you can return the order.

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What Happens If I Am Not In When It Arrives?

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Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

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Why Was My Order Divided Into Two Or More Packages?

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Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.

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What Payment Methods Does Liligal Have? and Does Liligal Accept the Cash?

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Liligal accepts PayPal and Credit card at the moment. Liligal doesn't accept the cash on delivery.

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What is the Insurance Fee of Liligal?

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Shipping insurance offers premium protection and safety for your valuable items during international shipping. Liligal will reship your parcel at no extra charge if it’s confirmed lost or damaged.

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When Will I Get the Refund From Liligal?

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  1. The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
  2. It normally takes one business day for the refund to appear on your Liligal wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
  3. It normally takes 10-20 business days for the refund to appear on your bank account. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

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Do I Need to Pay for the Shipping Fee Back to Liligal?

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Yes, the customers need to pay the return shipping. Liligal does not accept packages returned using C.O.D. (Cash on Delivery) service. Return shipping charges are non-refundable. And please return through your local post office to avoid tax.

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Could I Get the Full Refund If I Return the Order to Liligal?

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Liligal will offer full refund on all items that have been returned. Coupon codes and Liligal points cannot be refunded as monetary value and will be deducted from the total amount of the refund.

And please note that customers are responsible for the return shipping fee.

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Also, you can visit Liligal Official Website to get more helps, faqs and knowledge base.

About Liligal

Liligal is your one-stop online shop. The affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista. The original idea is to share the latest news and fashion trends on women’s clothing with fashion-forward, free-thinking girls, and Liligal offers the fast fashion worldwide.

Liligal was established with a clear vision: to provide the very latest in compelling designs for the fashionably hip along with providing exceptional value, quality, and superb customer service. We offer a select choice of clothing, accessories and more to deck out your wardrobe with style.