Littman Jewelers Support Center

Refunds to a credit card, debit card or PayPal Credit are processed upon receipt within 2 business days. They are then forwarded to the appropriate bank for posting. Posting to your account may take 10-14 business days. If the refund is not processed to your account after 14 days, please contact your bank.

Yes. All Fred Meyer Jewelers and Littman Jewelers will accept returned merchandise purchased from "littmanjewelers.com" within 60 days of when the order was placed*. Items may be exchanged at a store location within 90 days.

With the exception of unmounted diamonds and purchases made with the PayPal Credit payment option.

When returning merchandise to a store location, you will need to present the packing slip provided with your online purchase.

You may return any merchandise purchased from FMJ, Inc. DBA littmanjewelers.com within 60 days of when the order was placed. Items may be exchanged at a store location within 90 days. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. Returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Refunds

Refunds will be credited back to the credit card or PayPal Credit account used for the purchase. Please note: in-store purchases cannot be returned to the online store.

Please note that FedEx 2 Day and FedEx Standard Overnight do not include delivery on Saturday.

Orders received by 9am Pacific Time will beginnig processing times for you.

Orders are processed Monday through Friday. If you place an order on a Holiday, Saturday or Sunday or after the cutoff on a regular business day, your order will be processed the following business day.

• Orders received by 9am Pacific Time will begin processing the same day*
• Orders received after 9am Pacific Time will begin processing the following day*
• Orders placed after 9am Pacific Time on Fridays, will begin processing the following Monday*

Please allow up to an additional 7-9 Business days from the order date for:

Rings other than Stock Size

• Our ladies' rings stock size is 7 (unless otherwise noted on product detail page).
• The men's rings stock size is 10 (unless otherwise noted on product detail page).
• Alternative Metal Rings
• Unmounted Stones
  

If you placed an order while signed into your littmanjewelers.com account, you can track your order by signing into My Account/Sign In. While in My Account, click on My Orders. The tracking number will be available if your order is in "Shipped" or "Completed" status. You can track your order by clicking the link on the tracking number or by copying and pasting the number on FedEx's website (Note: by clicking link you will be taken to an external website).

If you placed an order with Guest Checkout, you will be provided your tracking number in our Shipping Confirmation email (sent to the email address entered at checkout). To see if your order has been set to shipped or completed status, you can sign into Order Status/Returns.

You will be required to enter the following information:

• Order Reference Number (order # from your confirmation page or email confirmation); and
• Last name on order (billing)

If you are experiencing any type of issue (such as an error message or a page stating to please contact Customer Service), or if you would like to place the order by phone, please contact Customer Service at 1-800-342-6663 and a representative will gladly assist you Monday - Friday 8am to 9pm EST.