L.L. Bean Support Center

If for any reason you are not satisfied with your purchase, please contact L.L. Bean at internationalweb@llbean.com or 207-552-3051 and they will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by their partner Borderfree in the same currency and using the same exchange rate as your original order.

Please contact L.L. Bean at internationalweb@llbean.com or 207-552-3051 and L.L.Bean will gladly assist you with any questions relating to your international order.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express , JCB , China UnionPay with additional payment options coming soon.

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

Just add items to your shopping bag and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from the warehouse in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Borderfree is a reliable global ecommerce solution that allows L.L. Bean to present their international shoppers with L.L.Bean product prices in the currency of their choice, reasonable international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows L.L. Bean to serve the best possible shopping experience to our international customers, so you can always buy from them with certainty.

Yes. Through the partnership with Borderfree, L.L.Bean is pleased to provide a dependable international shopping experience for customers in over 200 countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit their international landing page.