Lollicup Support Center

Find Lollicup helps, faqs and knowledge base quickly

What is the Lollicup Return Policy?

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You may return any unopened item within 14 days from the date of purchase. Before returning any item, you must obtain a Return Merchandise Authorization (RMA) Number.

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Why Won't It Accept My Address?

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Please make sure you are entering a valid US address. Lollicup does not ship to P.O. Boxes or outside of the US at this time.

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Does LollicupStore Offer Free Shipping?

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As of October 28th 2015, Lollicup no longer offer free shipping. Lollicup understands that many customers have enjoyed free shipping on disposable products in the past. However, Lollicup felt it would be fairer to reduce their prices and charge for shipping. So while Lollicup no longer offer free shipping, Lollicup hope that you notice the decrease in price on all products that were once eligible for free shipping.

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Why Did I Receive an Email Saying My Order Was Received and Then Another Saying My Order Was Canceled?

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If you did not request for your order to be canceled, please verify your payment information. If the order is being placed for a business but the card is billed to the owner's home addres, the home address will need to be entered for the billing address. All orders in which the security number and/or billing address does not match the credit card provided will be immediately rejected and canceled to prevent fraud. At LollicupStore.com they take fraud very seriously and have implemented these measures to protect customers and those that may be affected by credit card fraud.

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Why Am I Being Charged Taxes?

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Lollicup will charge taxes on all items that are not food products that are delivered to states where they have fulfilment centers. These states include CA, SC, WA, and TX. If you would like to apply for tax exemption status, please fill out Sales Tax Exemption Form on Lollicup website. Please make sure you upload a copy of your reseller’s permit when you complete the form. The application can take up to 3 business days to be approved if it is filled out correctly. This information must be submitted within 7 days of your order to be refunded any charged tax.  

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Where Can I Get LollicupStore Promotion Codes?

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LollicupStore promotion codes are given out on newsletter that they send out. 

If you would like to sign up for newsletter please sign up using the form field at the bottom right of the page. Please remember to add [email protected] in your address book in order to ensure that monthly newsletter does not go to your spam box.

Or you can simply go to "Your Account," "Settings," and to "E-mail Preferences" and check the box that says “Yes, I would like to sign up for your NewsLetter”

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How Do I Store My Purchased Products?

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Always store products in a cool, dry area. Do not store boba/tapioca in the kitchen area due to humidity. Place coffee beans in an air-tight container and do not leave the beans in an open bag. Coffee syrup pumps should be cleaned thoroughly with water and dried before replacing into the syrup bottle. Canned beans should be removed into a plastic container and stored in a refrigerator.

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My Sealing Machine is Broken, Can LollicupStore.com Help Me Repair It?

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Yes, if you purchased your sealing machine from LollicupStore.com it will come with a three 3-month warranty. If your warranty has expired, there will be a repair fee. The repair fee may vary depending on the condition of the parts that need to be fixed in your sealing machine.

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Does LollicupStore Offer Warranties On Equipment?

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Most equipment and machinery have a standard manufacturer's warranty. The warranty for a LollicupStore cup sealing machine is 3 months.

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How Do I Maintain the Sealing Machines?

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To maintain a properly functional sealing machine, daily cleansing is required. Follow the steps below: 

  1. Switch to "Manual Operation" by pressing the "Choice" button. 
  2. Remove the seal which is above the heating plate.
  3. Place a paper towel to clog the hole in the heating plate.
  4. Fill up the gap in the heating plate with hot water.
  5. Press "Manual Operation" button again.
  6. Press the "Power” button to turn off the machine.
  7. The machine will make a sizzling sound during the self-cleaning process. Allow the machine to clean for 2 minutes.
  8. Press "Power" button again to turn on the machine.
  9. Repeat steps 4 to 8 until the water in the gap of the heating plate is completely clean.
  10. Remove the paper towel and dry the heating plate.
  11. Replace the seal.

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What Kind Of Products Does LollicupStore Carry?

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LollicupStore carrys a wide selection of coffee and tea supplies from beverage and frozen yogurt ingredients to machinery. LollicupStore also carrys a variety of foodservice disposables, including cups, containers, utensils, and more. For pricing information on large equipment (refrigerators, slush machines, etc.), please contact LollicupStore at [email protected] or (800) 857-1988. 

If there is a certain brand or product you wish to purchase but we don’t carry, please contact LollicupStore at [email protected] Customer service team will try their best to assist you in finding similar products or help you place a special order.

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What is a "Favorites List" For?

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A favorites list allows you to save products that you would like to come back to. This allows you to find something you are interested in later on. When you are ready to purchase the product, click the product you want and “add to cart.” You can have multiple favorites lists to organize your favorite products.  

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Can I Have Multiple Shipping Or Billing Addresses?

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Yes, you can add new shipping or billing addresses by logging into your account and clicking “Your Account” on the top right of the page. Go to “Settings” and click on “Address Book.” Then click on “Add New Address.” From there you will be able to add new addresses. You can only assign one address as your default billing address and default shipping address. You can change this setting by clicking “Edit Address” and checking either "Make this my default billing address" or "Make this my default shipping address." After you have selected a default shipping or billing address, you will see a star marked to indicate your defaulted addresses. You may also add a new address at any time during checkout and save it for future use.

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Do I Have to Create an Account to Purchase?

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Yes, you will need to create an account in order to purchase.

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Also, you can visit Lollicup Official Website to get more helps, faqs and knowledge base.

About Lollicup

LollicupStore.com is an online coffee, tea, and restaurant supplier under Lollicup® USA, Inc., the largest bubble tea supplier in the U.S. and a major supplier of foodservice disposables. LollicupStore offers a wide range of products needed for operating a coffee shop, tea house, or restaurant. Products featured on this website include high-quality specialty beverage and dessert ingredients, disposables, and more.

Lollicup® USA’s brands, Karat®, Karat® Earth, Tea Zone®, and Total Clean™ are LollicupStore.com specialties. Tea Zone is a provider of coffee, tea, and frozen yogurt supplies, including tea leaves, boba, fruit syrups, powders, and more. We also carry a wide range of disposables from our Karat® and Karat® Earth lines, including cups, lids, straws, utensils, food containers, and more. In addition to our brands, we also carry brand name products including, but not limited to, Ghirardelli®, Torani®, DaVinci®, Monin®, Big Train®, Cappuccine®, Blendtec®, and more. Our large selection of products allows LollicupStore to be your one-stop-solution for all your beverage and restaurant supply needs.

Serving thousands of retail business accounts, Lollicup® USA is known for its superior product quality and excellent customer service. In addition to moving large volumes, we offer our customers stable and very competitive prices on all products. Lollicup strives for excellence in customer service and believes in surpassing customer expectations. We won't be satisfied until our customers are satisfied!