Lookfantastic FR Support Center

Lookfantastic offers a variety of online payment methods to ensure our customers can place orders with ease.

• Visa
• Visa Debit
• Mastercard
• Maestro
• American Express
• Alipay
• One4all
• PayPal
• Apple Pay

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

Please contact Lookfantastic via the 'Still need help?' section (below).

To speed the process up, it'd really help if you could find the information below before contacting Lookfantastic:

1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable

As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.

Once you've placed your order Lookfantastic cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. 

Select the relevant order and you'll see that you can choose to cancel individual items or the whole order.

Lookfantastic'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from Lookfantastic.
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Your account makes it easy to keep track of all your orders.

Once you've logged in you'll see each individual order that you've placed with Lookfantastic. Select the one that you want and you'll be provided with all the details you need about that order.

Lookfantastic'll also send you a dispatch email as soon as your order is on the way.

Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking 'Add a new address'.

Yes, click on the 'My Basket' icon at the top of the page and you'll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.

Lookfantastic'll automatically sign you up when you register so that Lookfantastic can make sure you're in the know regarding all our special offers.

You can stop these emails by logging into your account and selecting the 'Email Preferences' option.

You'll need to register before you can place an order with lookfantastic.

As long as you have a valid email address, then you can head over to lookfantastic's sign up page to get in on all the beauty action.