Lowe's Support Center

Find Lowe's helps, faqs and knowledge base quickly

Does 1-3 Day Shipping Mean I Will Receive My Shipment Within 72 Hours?

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Your order is delivered to your shipping address 1-3 business days after it's been processed. For orders placed during the weekend, allow a minimum of one business day for processing and 1-3 business days for delivery.

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Can I Be Reimbursed for Free Shipping If I Forgot to Sign In to Mylowe's Before Completing My Order?

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Customers will not be refunded if they fail to sign in to MyLowe's before the checkout process for orders less than $49.

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Can Free Shipping Be Used for Orders Delivered Outside the United States?

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Free Shipping only covers standard shipping services inside the United States and shipments to the United States territories, protectorates and shipments to Military Post Office boxes (FPO and APO). Standard shipping is currently not available for shipments to Alaska and Hawaii.

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Which Parcel Shipping Options are Eligible for Free Shipping?

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Standard parcel shipping is available to MyLowe's customers. Expedited shipping is still offered, but is charged at a standard price.

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How Will I Know Which Online Items are Parcel-eligible So I Can Apply Free Shipping to Them?

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On Lowes.com, the product detail page will feature the word ""Shipping"" in the fulfillment options before adding to cart. Once in the Lowes.com shopping cart, the “Parcel Shipping” option will be enabled when selecting a delivery method for each item. If the “Parcel Shipping” option is disabled for an item, then that item is not parcel-eligible and is not eligible for Free Shipping.

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What Does Parcel Shipping Mean?

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Parcel orders contain items weighing less than 150 lbs, or 70 lbs for P.O. Box or APO/FPO addresses, that meet standard weight or cube requirements. Parcel shipping is handled by carriers like UPS, FedEx, USPS, etc.

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Can Free Shipping Be Used for Any Fulfillment Option?

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Free Shipping is only available for parcel delivery and will not apply to Lowe's Truck Delivery.

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Can I Get Free Shipping On Any Item I Purchase At Lowe’s?

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Free shipping is limited to items that are parcel-eligible only and is not available on Special Order items.

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How Do I Apply Mylowe's Free Shipping to My Purchase In Store?

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At the time of purchase, a store associate will use your MyLowe's card or phone number to confirm that you have an authenticated MyLowe's account so Free Shipping is applied to your purchase.

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How Do I Apply Free Shipping to My Purchase Online?

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Sign in to your MyLowe's account online and start the checkout process, or add $49 worth of items to your cart.

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Does It Cost Money to Be a Member Of Mylowe's?

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No, it is free to sign up online or in store.

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What If I Have Discontinued My Mylowe's Account?

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The MyLowe's Free Shipping offer can only be applied to a purchase when logged into an authenticated MyLowe's account. So you can still take advantage of the offer; it is suggested you create a new MyLowe's account. It is free to sign up online or in store.

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Is Free Shipping Only Available for Online Purchases?

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This offer entitles you to Free Shipping on any purchase you make as a MyLowe's member on Lowes.com, in a Lowe’s store or via phone with a Lowe’s Customer Care sales agent.

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Do I Have to Be a Mylowe's Member to Get Free Shipping?

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Non-MyLowe's customers are eligible to receive Free Standard Shipping on orders over $49 on Lowes.com.

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If I Already Have a Mylowe's Account Or Just Created One, How Soon Can I Get Free Shipping?

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On your next purchase, provided you have registered for MyLowe's and have either signed in to your online account prior to checkout or a sales associate has validated your account prior to checking out.

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Who is Eligible for Free Shipping?

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Any registered and authenticated MyLowe's customers checking out in store or on Lowes.com are eligible for Free Standard Shipping or non-MyLowe's customers purchasing a minimum order of $49 on Lowes.com are eligible for Free Standard Shipping.

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What Does Lowe's Parcel Shipping Options?

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Lowe's currently offers three parcel shipping options:

  1. Standard: Your order is delivered to your shipping address one to three business days after processing.
  2. Two Business Day: Your order is delivered to your shipping address two business days after it has been processed. For orders placed during the weekend, allow one business day for processing and two business days for delivery.
  3. Next Business Day: Your order is delivered to your shipping address the next business day after it has been processed. For orders placed during the weekend, allow one business day for processing and one business day for delivery. Items ordered after noon ET will not ship until the following business day.

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What It the Shipping & Delivery Policy Of Lowe's?

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Lowe's is all about stress-free shopping. Buy It Here, Get It There means the convenience to get what you need, when you need it.

Simply choose "Store Pickup" as your shipping option when you place an order on Lowes.com or on Lowe's mobile app. You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at your local Lowe's store.

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How to Tracking Orders That I Purchased Before?

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You'll receive an email or phone call when your purchase has arrived at the store. Call your local store or 1-800-445-6937 for questions about your order.

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Also, you can visit Lowe's Official Website to get more helps, faqs and knowledge base.

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe’s and its related businesses operate or service more than 2,355 home improvement and hardware stores and employ over 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects.

Lowe's stores have 40,000 products in stock, 250,000 items available online at Lowes.com and more than 500,000 products available by Special Order.

We offer practically everything customers need to build, beautify and enjoy their homes.